Stories in ServiceNow Agile 2.0 not appearing in Jira board

[stephenb]

Once a jira board and snow board are connected in the web book/link - stories created in jira appear in the snow attached board - but if i create a story in snow first it does NOT appear in jira - updates for stories do work - for example adding comments in snow will appear in jira and vice versa - but creating/deleting stories in snow has no affect on the jira board.

[Amrita Kanungo2]

@stephenb Did you get any solution to this? I am facing the same issue.

[Ravi54]

I had a similar issue sometime ago. The Story got created in Jira but was not aligned to the right place, it just dropped itself as an orphan. I had to pull it into the epic manually initially and then adjust the code later. Please check if that is the scenario.

[SasankaV]

Hi @stephenb, I remember facing a similar issue. I tweaked around some settings in the following steps:

• Navigate to IntegrationHub > Jira Spoke.
• Verify settings for both incoming and outgoing actions.
• Ensure story creation and deletion actions are configured for both Jira and ServiceNow.
• Go to the webhook/link settings in both Jira and ServiceNow. Confirm the webhook is set to trigger on story creation and deletion in ServiceNow.
• Ensure the correct endpoints and permissions are set for these actions.
• Ensure scripts handle story creation and deletion events from ServiceNow.
• Verify that the integration user has the necessary permissions in both Jira and ServiceNow.

Give some of the above a try, and let me know if it doesn't work. I'd be happy to assist.