Strategic Planning Workspace portfolios no longer loading since upgrade to Vancouver

[jc73uk]

I have recently been exploring SPW in my PDI and upgraded to Vancouver.

Now when I try to open a Portfolio on the SPW, it just hangs with white screen and the waiting cursor.

Looking at the Developer console, there are several errors. I have checked AI search settings on PDI and it says "AI Search is requested", but not yet enabled. I was able to open portfolios prior to the upgrade. I don't really want to have to refresh my PDI just yet. Anyone else had similar issues or advice how to fix?

[Sandeep V1 · Accepted solution]

Can you please open a case task so that support can look into it?

[User17070]

We are having the same issue in our production instance post-vancouver upgrade

[Magali Landini]

Hello! We are having the same problem, can we find the solution? thank you.

[jc73uk]

I ended up releasing my PDI and starting afresh. If your issue is affecting a production instance, please create a ticket with ServiceNow Support