Time sheet won't submit

[Matt44]

Hi,

A time sheet will not submit, all of the time cards are marked as 'Processed', there are none with zero time and when we try to submit it we get:

Any suggestions on what's going on and how to resolve it?

Matt

[juan9]

Open the ui action and add gs.error() And print variables that are being invoked Let me know if this helps!

[yogesh41]

Hi Matt,

The Time Cards status decide the status of respective Time Sheet by using one of the Roll Up BR on Time Card. 

When all the Time Cards are in 'Processed' state then the respective Time Sheet should also be in 'Processed' state. It is unexpected to have Time Sheet in 'Pending' ( submittable ) state when all of its Time Cards are already in 'Processed' 

There is no OOB action to update Time Sheet's status manually. If you share the steps that you performed to reach the stated state then I may help you with some workaround. 

Yogesh

[Matt44 · Accepted solution]

Thanks for taking a look, and sorry for the late reply.

We ended up raising this with ServiceNow directly and they advised to add a dummy time card, submit the whole sheet, the delete the dummy time card.

And this has worked.