Hi All, I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .But when i tried opening the same incident in the "agent wor...
Hi all, How can I count how many licenses I am currently using for SPM module?Which roles should I check?As far as I know for ITSM for example I need to verify if "itil" or "approver_user" role is associated to the user. If so, it means I can count i...
Hello, I`m looking for a solution to visualize all projects in a cascading timeline view, similar to the Investment Portal. The issue with the Investment Portal is that you cannot drill down to more than a milestone. In the planning console we can g...
Hi All, There's one requirement where i need to restrict the users(User A and User B) from accessing the time sheet portal. How can we achieve this?(Note: i did checked and found that there are no roles associated with the time sheet portal module) ...
Hi Team, I am having problem in Project workspace Analytics view for waterfall projects. It gives error can't display this dashboard and ID as 5d4959dd878003008b9b3a0548cb0bd0 cannot be found. Please share the solution for this issue. Attached i...
I been struggled to enable 'Resource plan' toggle button on 'New Project Workspace' for several days, and thanks to this post (https://www.servicenow.com/community/itsm-forum/resource-plan-toggle-in-project-workspace-resource-assignment/m-p/2600676#M...
Hi, We have created custom project status report templates based on customer requirement with reference to OOB templates. However, RIDAC table data is missing in PPT when we export the status report. Can someone please help if you came across this is...
Hi All, On the portfolio planning workspace, If I use the Ranking items button and set the priority field in ascending order, A message shows on the top saying : "Ranking successful. Items in this portfolio plan are now ranked by ascending order of...
Hi Team,can anyone help me please. I have an end date field based on end date I need to schedule a meeting in user's calendar.
I had been cruising along with my SPM configuration, importing the execution tables successfully into the alignment tables and suddenly, my imports are coming up with no records. Using the standard default table mappings, no errors being produced but...
Hi Experts, I created a scoped app that run a workflow, and in one of the steps the workflow create a new project in the pm_project table. For used a scoped app I can't use the function applyTemplate() to apply the template during the project creatio...
Hi everyone, One question I've been asked several times and never had a good answer for is how work transitions between Project Managers with their Project Tasks to itil or sn_customerservice_agent fulfillers working elsewhere in the system. For exam...
Hi. Can anyone explain how to hide a taxonomy node? Looking here: Create taxonomy nodes (servicenow.com) there is only a "Valid to" field, which seems to do nothing when I set a date in the past. I'm still able to see these nodes in the workspace. Wi...
I have questions what is the difference of a) Program and Projects b) Project and Sub-Projects What is the best practice on managing this? Would option a better or option b better? Appreciate advice on this.
I am facing a problem with the time sheet portal. I have some time cards that belong to the category "project_work". When I try to copy them from the previous time sheet using the "Copy from previous time sheet" option, they do not get copied. Howeve...
