What is needed to grant user access to project workspace

[AhmadE]

Hi all,

I have created a custom role which I want to use to grant non-IT users access to view certain projects only, and Following the kb article below I have created an ACL for "now.workspace.project.*", that has allowed the workspace link to become visible when impersonating them, however when I open the workspace it still says they do not have permission to view the page. What else is required? If I go to pm_project table they can view the projects I want them to view (have already created the ACLs for pm_project and pm_project_task).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220210

[RaghavSh]

@AhmadE You followed the correct article and the link is visible but when you open the workspace you land on the homepage so you need to create a similar ACL for your workspace homepage as well, as mentioned  in the article.

[AhmadE]

Hi Raghav,

I tried adding an ACL for now.workspace.home and now.workspace.project.home but neither made a difference, the same empty home page shows as per below. I assume creating the ACL for now.workspace.project.* will be sufficient to cover all pages within the workspace.

[RaghavSh]

Yes that should be sufficient but what do you have on homepage, any dashboard containing reports?

if the custom role does not have access to that dashboard and/or the table on which the reports are created, the page will be empty.

I believe you have figured out the ACL and that is fine , next step is see what report/ dashboard are displayed on homepage and give add role to those.

[AhmadE]

Hi Raghav I have not made any additions to the out of box project workspace but yes I assume this new experience is rendering something in that homepage, but I don't know where to find it.