What is the use of Weight Field in the Notification? Not getting. what is the exact use of this because it may miss some of the important emails that needs to be sent. Please explain in detail. Any help will be appreciated. (No one will configure two

[SrinivasPkl]

What is the use of Weight Field in the Notification? Not getting. what is the exact use of this because it may miss some of the important emails that needs to be sent. Please explain in detail. Any help will be appreciated. (No one will configure two email notifications with same body for the occured event)

I have gone through the article provided in the below blog:

https://community.servicenow.com/community?id=community_blog&sys_id=977da269dbd0dbc01dcaf3231f961996

Please explain in detail. Any kind of help will be appreciated.

[Mark233 · Accepted solution]

Let's say you have two Notifications configured to go to the Caller when an Incident is created.

Notification A just says "Thanks for logging an incident, you can find it in the portal here <link>"

Notification B has all the details of the Incident included in the email body.

Bob and Sally like to receive notification B but everyone else should get Notification A. Therefore the condition on Notification B is that the Caller is either Bob or Sally. There is no condition on the Caller for Notification A.

Notification A should therefore have a lower weighting (let's say 10), and B has a weighting of 50.

If an Incident is created for Bob or Sally then this matches the criteria to fire both notifications, however because they are both for the same Incident and Recipient, only Notification B will be sent because it has a higher weighting.

If an Incident for anyone else is created only Notification A's criteria will be met and only Notification A will be sent.

You can also have a third notification that an Incident has been created for any Caller with a weighting of 0. 0 means that notification will always be sent, regardless of whether or not Notification A or B is going out.

Does that help?

[SrinivasPkl]

Thanks for the Detailed Explaination Mevans. :):):):)

One more questions is : Can i have multiple notifications with Weight as 0. If those many notifications are weighed as zero , then all those emails will be notified to the users. Correct me if i am worng. Any kind of help will be appreciated.

Thanks......

[Mark233]

No problem SrinivasPkl!

Yes that's right, I believe any notifications with weight 0 will always fire if their condition is met

[S_C Pressley]

this is true!

Weight

When multiple Notifications are simultaneously triggered for the same record and addressed to the same recipient(s), the Weight field value determines which notification(s) to send and which to skip. Use the Weight field to prevent recipients from receiving multiple or conflicting notifications for the same target table record or event.

• Notifications with a Weight value of zero are always sent.
• If notifications have non-zero Weight values, only the notification with the highest Weight value is sent.
• If multiple notifications have the same non-zero Weight value and that value is the highest, all notifications with that value are sent.