Why are comments made in the Idea Portal not visible on the Idea Form?

[Whitney Fraser]

Users can make comments on the public-facing Idea Portal. Those comments are not visible on the Idea Form in the back-end platform.  All we see are Work Notes, even though "Additional comments" is also checked in the Filter Activity list.

Why are those user's comments made in the Idea Portal not visible on the Idea Form?  What field do user comments get written to on a Idea?

[Julie_T]

As I understand it and at least see in our system, cf_feedback is only for up and down votes not for comments.
Comments, at least in our system are stored in cf_comment.

[SasankaV]

Hi @Whitney Fraser , I had a similar issue in my experience at Work4flow. The following steps helped me:

• Log in to your ServiceNow instance and open the Idea Form.
• Identify the fields present on the Idea Form.
• Access the Idea Portal configuration to find the field used for storing comments.
• Ensure this field is part of the Idea Form view.
• Modify the Idea Form view to include the comments field if it is not already present.
• Save the changes and refresh the Idea Form to check for the visibility of comments.

Give it a try, and let me know if stuck somewhere. I'll be glad to assist.

[Dhiren Aghera]

Yes I am aligned with @yogesh41 solution and our organization has actually added these as related list on the Idea form using the Feedback (cf_feedback) table.