30 minute delay on notification creation/sent

[Michael Graden]

This morning we had a 30 minute delay on notifications being created/sent. This affected Incidents, Requests, etc. See attached screenshot example. User was assigned an Incident ay 07:00:31, but the notification did not get created/sent until 07:30:14. Any idea what could have caused this or where I should begin to investigate this 30 minute delay?

 

[Anurag Tripathi · Accepted solution]

Hi,

One of the probably causes can be something that would have caused the event queue to be stuck, there can be a number of reasons for it like some bad query/job that took a long time or some worker node that was down etc.

Start by checking the event queue and node health. You can use the Dashboard provided by Servicenow 

Product Documentation | ServiceNow

[Michael Graden]

Hello, checking the event queue I found we have a process running at 07:00 everyday for a duration 25 to 30 minutes that was causing the delay on notifications. It just took a P1 showing up during that time for us to notice it was happening. Thanks!