ACL error when using Configure function field for reports
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07-11-2023 09:55 AM
I am receiving the following error when trying to use the "Configure function field" option available in the new UI Report Designer:
"Access to this content denied based on report_view field ACLs."
The report source is sc_task table. The report works without any errors if the "Configure function field" is not used.
I have reviewed the report_view ACL's for the sc_task table and did not see any conditions that should prevent access.
I am using the Configure function field to calculate the duration of a task being opened then closed.
Any idea how to determine what is causing this error?
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07-11-2023 10:22 AM
Hi @Mike_G5
Are you using any additional group by??
Can you please check if you have any field level report_view type ACL.
The error says field level ACL is restricting (this happen when acl applied on field level and if you use that field as "group by")
Please confirm.
Thank you,
Hemanth
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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07-18-2023 12:43 PM
Hi @Hemanth M1
I do not have any additional group by.
I tried running a debug for the security rules (see screenshot) below, I am not sure how to locate the ACL that needs to be addressed for this error. Can you please advise how to proceed to correct this issue?

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07-19-2023 08:13 AM
Hi @Mike_G5 ,
Can u click on the above ACL and see if its restricting, looks like report_view type and applied on the function field.
Deactivate this acl and check once.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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12-06-2023 02:58 AM
Hey,
I am facing same issue, with incident table report. Have you resolved this or got any solution?
Regards.