The problem is the following, in the development instance I created a table to use it in an import set (instead of creating it directly when configuring the import set) in such a way that I created a series of ACLs which I don't want and comparing wi...
Hi, I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must...
Hello ServiceNow Community,I hope you're all doing well. I'm currently facing an issue with scheduled jobs in our ServiceNow instance, and I'm seeking assistance to troubleshoot and resolve it. Here's some background information:Issue Description: We...
Is there a simple way to report on the count of virtual agent sessions transferred to a live agent where also indicating the initial topic that person tried to search in with the virtual agent?
We have the following requirements for enhancement for Transform map process. I already draft a script but it is not working as expected. Please see problem occurred below under Script Output Problems. Please also check the attached files that I'm ...
Hi, I'm trying to create a field map in our internal database employee import that will skip updating the first and last name fields if the user contains a user_name in ServiceNow. The reason for this is not all users will have a user_name or email a...
Hi there, Our team is currently manually creating a Jira board for tasks for Service Transition projects. These correlate to ServiceNow workflow tasks for a Service Transition Record (STR). It seems silly to duplicate this in a separate system due to...
Hi Everyone, I want to popup a window on clicking ui action button and that pop up window should have content similiar to this,
We are receiving a file via email which is updating our location table.Periodically a value needs to be updated to be empty So say our fields were: Name, Address 1, Address 2, City, State, Zip, Contract due, Contract renewal state Values on day 1:Nam...
Dear ServiceNow Champs and Connects, Please check the Mobile Application designed for servicenow Learning . ************* IOS ************** https://apps.apple.com/in/app/classplus/id1324522260On IOS Devices INSTALL classplus Application from Above L...
Hi, we have a field on our incidents called 'release date'. This is supposed to be filled in with a date in the future when a ticket is put 'on hold'. The ticket should then automatically come off hold on that date. I have setup a scheduled job to do...
Hi there, I recently scheduled a normal change (I only do it a couple times a year). This time I got a message about a conflict and to use scheduling assistant. ... Can someone explain what exactly determines the time slots shown in scheduling assis...
Hello, I hope everyone is doing well. I have a query concerning the transfer of a dashboard containing all its widgets from one instance to another. I do performance analytics in a development environment, and the administrators are assisting me in ...
Hi all, I am in the middle of creating a new custom survey for a new department. In the past other groups have used a survey with trigger on sc_request table. For this new custom survey I am triggering from sc_task table. I noticed in testing that w...
I am thinking of controlling the display of UI actions using information about the timing of displaying the list screen (information before adjusting the filter)."g_scratchpad" can be used as a display condition for UI actions.I would like to store a...
