Hi there, I am planning to implement the MS Teams integration for ServiceNow. Right now, I am researching what steps would need to be done to implement it and found this good video. What's unclear to me and I cannot find information about is how do...
We're trying to create a report that shows the total time it took to resolve a case based on working hours. For example. our working hours are 8am to 5pm. A case was opened at 4pm, and the case was resolved at 10am the next day. The total time to r...
As the title states, what roles are needed for a user to view the incident_metric table? When this user attempted to create a report based on this table they are met with the error message, "Access to this content denied based on report_view ACLs." I...
Hello, The same email notification generated three times from a RITM. The RITM and SCTask was created and then quickly reassigned to a different resolver group which triggers an email notification - show below (for SCTasks): I found this KA: https:...
How can I filter records based on how long they've been assigned a specific field option? In example, I'd like to view all Incident tickets that have been on hold longer than 7 days.
There is a compatibility check between list v2 and v3 when creating a UI action, but I don't really understand v2 and v3.Is it different from a normal list?
Hello everyone,My Instance is Online but still i'm not able to open it . when i'm login in the developer ServiceNow url , and when i'm clicking on start building its redirecting me to login page whose admin's password i don't know and when i'm lookin...
Hello, My org uses our own SMTP server which uses the Service Desk email address as the "From" field on the sys_email_account record. We have recently implemented HRSD, and we want to ensure that notifications in the HR category are sent using the HR...
Am unable to locate the below menu items which are present in the employee center portal (esc). I want to update the labels of those menu items. How to achieve it? Can anyone please help me out?
I noticed that the modules of the application I added to my favorites are not updated.Is there a way to have the information edited from "All" reflected in the favorites? We plan to add/remove modules for applications that many users have set as favo...
Hi All,Can anyone please help me with a client script ?Requirement :If user select assignment group in incident then show alert message, alert message should have the name of the assignment group manager and assignment group name.
Hi,When I execute a background script which takes a bit of time to execute, I get some output added that look like some debug/trace such as below:NOTE: If the script executes rapidly, I don't get this output ( e.g. one of my script calculate the numb...
I have encountered a missing pin on the Left Navigator bar. We have tried troubleshooting the browser by removing cache and cookies, logout and login again, etc. But still not showing in MS Edge. This was missing only in MS Edge but visible in Chrome...
Hi, We have ITSM and APM products. Does the admin user over these 2 products will need to have two licenses (one for ITSM and one for APM) or should we count only one ITSM license ? Any help appreciated.Thanks,Rayan
Can anyone explain how the "Get Latest Response Text From Email action" on flow designer works. Thank you.
