I am trying to create a query or report that shows a list of records organized by parent record that also shows the parent record. I seem to only be able to get a list of records organized by parent but does not show the parent. Here is an example:I'...
We're seeing a flood of issues on our development instance and we've had no luck to this point pinpointing exactly what the cause is. We just updated to Utah Patch 1 but were seeing this while on Tokyo. Any ideas on how to suppress this? Unable to ...
Hello, I have a knowledge base that is not showing in the Service Portal; however, when I create new knowledge bases, they all show up there. The knowledge base is accessible to users on the backend but doesn't show up via the service portal.Any sugg...
I have installed the universal request and universal request integration for incident management plugins on my PDI to mess around with but I'm not fully understanding how the restrict functionality works. What I'm getting from the documentation is th...
I decided to test the functionality of CSM using PDI.I thought about installing a plugin, but I couldn't decide which one was needed for case management from the large number of plugins displayed...I remember that there used to be something like a CS...
Hello, Within ESC, some widgets have a tooltip when you hover over them like below: How can I apply this to other widgets like Quick Links so that when you hover over them it displays a short description of the link? Thanks,
In the Service Portal, I'm trying to add an attachment to my case. But when I click on the Paper Clip icon, nothing happens. I have the admin role.
I'm trying to move an existing claim workflow into ServiceNow. In our old system a user starts the request and the entire form is visible. Steps to be completed later in the workflow are not writable but can be seen. Once the writable fields a...
I created a custom table called 'Report Name'. Then create a catalog item. One of the field is a List Collector.In the catalog item, I have a requirement that when user select an Application (Select box) sample Fiori, in the Report Name (List Collect...
Hi allIn the Flow Designer you can select a template in 'create catalog Task' with which variables are finally displayed in the SCTASK. I would like to deliver the desired template in a variable in the subflow via the flow inputs so that I can use di...
Hello, Does anyone know how to add a field decoration as seen below? regards, Misgana
Hello, I want to highlight the Priority field in Agent Workspace list view. I have configured Highlighted Values, but it is not highlighting the Priority field for some reason.
I'm currently customizing the Generic Request form in ServiceNow, and I need assistance with dynamically showing/hiding and making a field mandatory based on another field's value. In the Generic Request form, users select a Configuration Item from a...
