Hi folks, We have a support team that previously worked all their tickets from a dashboard report. We migrated to Service Operations Workspace (SOW), and we were asked to convert the dashboards and reports to SOW dashboards. The list reports on these...
I am cleaning up our instance from years before I took over. There are a number of RITM opened from 2021 still. I would like to do a mass close out of these as they are no longer needed. However, if any of these have TASKs that still have not been ge...
I have a workspace client script that calls a script include but doesn't seem to work the same script works on the platform side but not on the workspace side.
users cannot be able to see additional comments in HR agent workspace.what should we do to able to see the additional comments even though if the user is having access or not
Hello all, Can someone help me with code? Scenario:There are three objects.var obj = {a:3,b:9.c:5}var obj1 = {g:12,h:27,I:4}var obj2 = {x:15,y:10:z:7} So, now I need to print all the values into an array in ascending order.Can someone please help me ...
Hello,I’m looking for advice on effectively tracking and managing user application access requests in ServiceNow, particularly when these requests are initiated through the Service Catalog. I know we can track on the sc_request or sc_req_item table. ...
When a business rule form is opened in new mode, 'Advanced' check-box is unchecked by default.Query is why I am able to see 'Delete' and 'Query' too on 'When to run' tab even though the 'Advanced' check-box is unchecked ?
I have a request from the business to track anytime a certain assignment group member updates an incident or catalog task. There are cases where the user does not create or close the ticket, but they are involved, and they want to see those cases. It...
In task 3 of the Capstone project you have to locate and open the Strawberry sFone Item from the Service Item Catalog. Strawberry sFone does not appear in All > Service Catalog > Catalog Definitions > Maintain Items for me. The first step of this tas...
I need advice or, let's say, clarification. You see, I just completed the Welcome to ServiceNow and the Micro-Certification—Welcome to ServiceNow. Now in order to proceed with the exam booking /being able to get a voucher I must complete (to my unde...
Hi, I want to run an ageing report for my team and need to isolate just my team's assignment group. at the moment, the report shows only the age when the ticket was created, but not when it got to my team and how long it took to resolve it. any ide...
Hi Community, We're on Washington DC Patch 7a. The additional comments (Sent to customer) field is no longer sending comments to our customers. Is this a known issue? We have been using a workaround I've tested creating a test Incident assigning...
Can someone explain about what are the important topics to covered for cracking interview? I just had 11 month experience as admin l1 support.
I created a catalog item called Local Admin Access.When a user is from these location 'K4 (ATK-K4)', 'K5 (ATK-K5)', 'K3 (ATK-K3)', 'K1 (ATK-K1)', 'ATK-K3', 'ATK-K4'attachment should be mandatory. And the error message is "차상위자 승인 메일을 첨부해 주세요."If not,...
Hi all!I'm looking for alternatives to the system performance dashboard, as it has been retired in the Xanadu release.The documentation mentions Impact Instance Observer as one alternative, but I'd like to know about other methodologies. https://www....