Add attachment to HR Case

SNOWPie
Tera Expert

How can I automatically add a attachment to HR Case once the case is created. 

2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

Do you want to add an attachment which is stored somewhere in ServiceNow?

I found this solution, which should work for you. Basically you create a template and attach the attachment to it. And during the Case creation, use an after business rule to copy the attachment to the HR case

https://www.servicenow.com/community/developer-forum/how-do-i-make-sn-automatically-add-attachments-...

 


Please mark this response as correct or helpful if it assisted you with your question.

Sumanth16
Kilo Patron

Hi @SNOWPie ,

 

Are you trying to create a case from the Catalog item (or) template?

 

For the template use the below URL:

https://www.servicenow.com/community/developer-forum/how-do-i-make-sn-automatically-add-attachments-...

 

By using the catalog check below thread:

https://www.servicenow.com/community/hrsd-forum/how-to-add-attachment-on-the-hr-case-using-catalog-a...

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda