Add attachment to HR Case
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03-07-2024 12:39 PM
How can I automatically add a attachment to HR Case once the case is created.

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03-07-2024 04:10 PM
Do you want to add an attachment which is stored somewhere in ServiceNow?
I found this solution, which should work for you. Basically you create a template and attach the attachment to it. And during the Case creation, use an after business rule to copy the attachment to the HR case
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03-07-2024 04:28 PM
Hi @SNOWPie ,
Are you trying to create a case from the Catalog item (or) template?
For the template use the below URL:
By using the catalog check below thread:
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda