Add Role to Group - Capstone SN Administrator Fundamentals

DanAHtown
Tera Contributor

 

In the Capstone portion of SN Administrator Fundamentals, I cannot figure out how to add a role to a child group.  The requirement is to make the role for this group itil.  The role shown nows appeared when I created the group

 

Can you tell me how to control the roles held by this group?

 

DanAHtown_0-1737323677571.png

 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @DanAHtown 

 

Click on edit  , in role

and then you will get the role - ITIL

 

AGLearnNGrow_0-1737387037858.pngAGLearnNGrow_1-1737387113262.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Mimi Edet
Tera Guru

Hi @DanAHtown 

 

In the Roles related list, click Edit, move the itil role from the available roles list to the Selected column, and click Save to assign the role to the group, automatically granting it to all group members.

 

You can refer to the images shared by @Dr Atul G- LNG 

 

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

View solution in original post

8 REPLIES 8

Hi @Dan Bruhn request your inputs here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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DanBruhn_0-1737819724466.png

You should be able to edit the post in the dropdown

 

Hi @DanAHtown 

 

I'm learning as we go here. Just tried to delete one of my own posts and discovered I couldn't. As a work-around, you could try using the 'Edit Message' function to delete each part of the post seperately, but I'm not sure if that would work. As, admin, @Dan Bruhn should be able to help.

Mimi Edet
Tera Guru

Hi @DanAHtown 

 

In the Roles related list, click Edit, move the itil role from the available roles list to the Selected column, and click Save to assign the role to the group, automatically granting it to all group members.

 

You can refer to the images shared by @Dr Atul G- LNG 

 

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

=========================================================
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."