Assessment Simulator Task 3 - Create and Comment on a Record

[SandraC39359048]

not  sure how to move on from this task.

I first created a task and added a comment and a work note. 

I then resolved this incident so I could start again.

In my second attempt, I populated the fields and added a comment. I still can't validate the task.

[SandraC39359048]

I just accessed the incident again, typed in the comment, and saved. As an admin and as 'platform user'. I still cannot validate the task. Please let me know how I can move forward with this course without starting the whole thing from the beginning. Thanks

[CN-L]

Hi @SandraC39359048, if you haven't already, it might be worth creating a new INC.

There are a couple of validation errors that can occur during this task so the fact that you're only receiving the "Did you add and post a comment?" error suggests that you raised the INC correctly, so I don't know if it being resolved and then reopened might be causing an issue or not.

I've been putting together some guides for the Micro-Cert tasks - it might/might not help but just in case: [Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create and Comment on a Record

If you're still experiencing issues then you may need to raise a support case with ServiceNow University via the Help Center