ATF to reopen incident from Service Portal Page

[Nafeesa bashir]

Hi

I want to create an ATF test where using the ATF test i go to my tickets in the Service Portal, open any of the closed incident which i had created and to click on an action to reopen the incident. i want to be able to click on reopen incident action from service portal. Screenshot attached for more clarity. Is this possible?

[Nafeesa bashir]

@Ankur Bawiskar 

I want to be able to query on the incident which is dynamically generated before i open the service portal page. So i generated incident using the ATF and resolved it and after resolving it, i want to open the same incident from the Service portal. In your comment, you have manually provided the sys id of that particular incident. How do i provide the sys id of the incident generated in the before steps?

[Ankur Bawiskar]

@Nafeesa bashir 

Output of Submit record producer will be the record sysId

So use that output to set sys_id parameter.

just click on that data pill and expand it and give output of Step 4

Ensure for the step where you are opening the Record in portal give some timeout of 10seconds

[Nafeesa bashir]

I tried doing the below test step but it doesn't open the required Call. It only opens the page with the list of submitted calls but not the particular call.

It just opens page like the below but not the particular call ticket

[Ankur Bawiskar]

@Nafeesa bashir 

are you sure you are opening the correct portal page in correct portal?

are you sure the table name is u_call?

it worked for me as I informed earlier

[Nafeesa bashir]

Yes i am opening the correct page and portal. I need to open my_requests page in My It service Portal and that shows the list of call tickets that are created and from there i am trying to open the particular call.

The table name is u_call. If i manually open the record it shows in the URL.

However, the difference between your case and mine is that u_call table is our customization and when you clicl on action, it shows close button for you but for me it shows reopen incident.