Auto assign Remediate Duplicate Tasks to assignment group based on CI class

[anushaelaga]

Hi,

We have a requirement of auto assigning Remediate Duplicate Tasks to assignment group based on CI class. Like we have 2 Linux servers under duplicate task so that the task should get assigned to particular assignment group.

I tried with assignment rules, but we don't have CI field on Remediate Duplicate Task (reconcile_duplicate_task). We have CI filed on Duplicate Audit Result (duplicate_audit_result) tables but it is not getting listed on assignment rules table selection.

Has anyone worked on this kind of requirement?

[Community Alums]

Hi @anushaelaga 

To auto-assign Remediate Duplicate Tasks based on the CI class, you can utilize a business rule on the "Duplicate Audit Result" (duplicate_audit_result) table. Since the CI field is available on the "Duplicate Audit Result" table, Try creating an after insert Business rule on duplicate_audit_result table. So that BR should trigger whenever a record is inserted in Duplicate audit result table. 

->Get the current CI class. Based on CI class retrieve the assignment group.

->GlideRecord to Remediate duplicate task and map the duplicate audit result field and update the assignment group value