Hello everyone! Could someone help explain to me how this field is populated?I have some cases without the Override risk rating, but I have a value in the Computed risk rating.However, I’m not able to understand the process for it to be completed. It...
Hi all - just finished upgrading to Xanadu this weekend and one of the features I was looking forward to, is not available and I'm not sure why......in my PDI and on release notes, I should have a User Experience option to set my default landing page...
Hello, I have been trying to mimic the change workflow with an approval step and cannot find what table to use for a new Risk workflow. I have copied the change workflow already and tweaked the workflow but I do not know which table to point the wo...
hi I was evaluating the idea of turning on article notifications subscriptions in our instance but I notice that it seems anyone who ever has revised the article in the past becomes automatically subscribed to the article? Is this how it should work...
Hi I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...
Hi all,I’m new to ServiceNow and currently learning the platform . I ran into an issue while creating a filter and need some guidance.I created a filter called “SEV1 OPEN INC” under the Filters option while logged in as a System Administrator. Howeve...
Hi experts,We have a requirement.Users are divided into two companies ABC and XYZ1. Agents from ABC should see only cases belonging to these ABC company users.2.Agents from XYZ should see only cases belonging to these XYZ company users.3. There shoul...
I have a requirement from one of our catalog item (New User Account Request).The workflow of this is once approved, it will generate the 1st task = Access Provisioning - Domain.Then once the Access Provisioning - Domain is closed, another tasks are g...
I have a catalog item then created a catalog client script and Script Include. I used onSubmit since I am not using Service Portal.This is to check if the new hardware has existing record. If existing, it will not proceed with the request.If not, it ...
Hello all, I am trying to create a requested item, from the scripted REST API.So, for this, I have created a Scripted REST API and I created a resource, with POST method and written a script.After that, when I clicked on Explore REST API related link...
Hello all, Good evening.I have gone through the Scripted REST API docs, and I understand from it like, if we want to create our own APIs, then we will be going with it.and currently, a guy from the third-party tool is using the catalog item to raise ...
a user is complaining that they are seeing a blank page, when they click create new, from your custom inventory application. you have confirmed that they can see the inventory application, and the create new module on the application navigator. what ...
We have an offboarding request that has a specific variable to document the "termination date" of the account. Is there any way I can run a report on the tickets that are closed after this date? I tried doing a "closed 1 day after" but it doesn't see...
I hope you all doing great and having a great time with SN!
We're trying to use the Oracle PeopleSoft spoke in Workflow Studio to integrate our ERP and ServiceNow. Everything seems to be connected and configured properly. Some of the delivered actions and subflows work fine. We're having issues creatin...
