Resolved! How To Filter SCTASK's By 'Requested For' Field
When viewing an SCTASK the field "Requested For" is assigned to a user. When viewing the list of SCTASK's, how can I filter by this field?
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Admin Fundamentals - Test Questions - Mock
Hi Folks, A link to test the knowledge on Scripts https://evantage.gilmoreglobal.com/reader/flashcards/deck/81a88ea1-d2c6-4936-86bf-a24d6ff40e48
Resolved! Add additional request parameter during get token for external OIDC Identy Provider
We are using an external OIDC Identity Provider for users to log in. To be able to get the token successfully (using the token URL) from the provider, we need to enforce an additional parameter to the /token request. For Oauth, there is a specific r...
Fields from KB Article Template are not reflecting on new kb article.
Hey guys, I created a new article template(Handbook) and added some fields in it. Later I created a kb article using the template which turned out to be fine. But later using form layout we removed few article template fields say Field A and Field B ...
Will I Have to be able to learn Coding?
Right now I am learning HTML, CSS, JS, PYTHON,etc. I want to know if in the application of service now, I have to know some kind of scripting?
Resolved! Creating a new problem task type
Good evening all Tonight I am asking assistance with something I have never done before. I read documentation from ServiceNow but cannot find what I am looking for. I want to create a new Problem task type. I opened an existing one and copied all the...
別々の「変更の要求」に紐づく変更タスクを一つの変更チケットまたはタスクに紐づける方法
ERPパッケージにおいてモジュールごとの保守担当グループがシステム変更とステージングを行っていますが本番機への変更反映は 基本的に毎週特定の曜日にインフラ運用担当グループが一括で行っています。変更要求ごとに「変更の要求」チケットを作成し、変更タスクで改修にかかわる諸プロセスを定義し着完管理を行おうとしており、その一つとして「本番機への移送」という変更タスクを考えています。ところが前述のとおり、「変更の要求」チケットに関する移送は一括でインフラ担当チームで行っているため、インフラ運用担当グループ担...
Resolved! Catalog Homepage replacement in Next Experience
Is there an OOB recommended replacement for the Catalog Homepage(s) in the Next Experience UI? Now that we are in Vancouver and using the Next Experience UI with homepages deprecated, I have found that the "catalog_home.do" page doesn't update automa...
Nudging Daily For No Obvious Reason
We seem to have at least one request a day, across multiple workflows, that needs to be nudged to generate tasks after approval. It's not a huge effort but it slows down fulfillment by hours or days and shouldn't be happening. All the approvers h...
Where would you go to see if an admin impersonated another user?
Hi, Could you, please, give me the correct answer of the question below: I'm confused between the second and the third answer. Where would you go to see if an admin impersonated another user?In the transaction logs and look for impersonation.start a...
Resolved! Find and fill the time zone of a user based on their location
Do you need the time zone of your users filled correctly, but you do not have any source for it?Well, if you know the users' location, you can use a Geocode API to find out the right time zone and populate the user record. In this example I used http...
question about std_change_proposal and std_change_template
Hello dear Community, Im not sure if I picked the correct location for asking this question but here I go: So we have a notification set that will let some approvers know about when a standard change proposal is created and waiting for approval. here...
Where are my community questions?
Hello I have posted a couple of time, a question about managing ServiceNow Entitled Apps. I'm not sure what happens to them as I don't seem to have visibility of them. Immediately after posting them it suggested they were pending approval. Not heard ...
Resolved! how to set auto reminders for RITM approval using flow designer
HI All Need help in setting up reminders to go out to approvers of RITM if its been more than 3 days and RITM is not approved Please help , I have started creating flow as per attached pic but bit lost after step 1
Resolved! Business Rule Action set field value not working
We receive a requirement in Change Request that during creation of CR if the user select SAP-AMK in Subcategory 1 the COE must to auto-populate to SAP. I created a BR see screenshotWhen to run Actions When I tried it, it's not working
