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04-08-2025 09:01 PM
I have created a BR to track our FCR in the incident table. The BR executes as expected on Default view, however when i create a incident record in the SOW it sets the wrong value. I can't figure it out why since all conditions are met. The field will correct update when the record goes from Resolved to closed, but from insert or update to Resolved it sets the value to "FCR not achieved" which should since the criteria are the same.
Here its my script for the BR:
Solved! Go to Solution.
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04-08-2025 10:35 PM
@mcroxall - Please set the order for your business rule to 999 and check.
When the BR order is 100 then it is not setting the resolved by value when this BR is triggered from SOW. Please check.
Thanks & Regards,
Vasanth
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04-08-2025 10:35 PM
@mcroxall - Please set the order for your business rule to 999 and check.
When the BR order is 100 then it is not setting the resolved by value when this BR is triggered from SOW. Please check.
Thanks & Regards,
Vasanth
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04-09-2025 06:45 AM
this worked perfectly! should have thought about it! thank you!