I'm having an issue where only ITIL users can see a specific service that i need all users to be able to see. How can i make it so all users can see it?
What ITIL users see...
What non ITIL users see..
@AdamRich Looks like a reference qualifier is filtering the choices within the Service field based on current user's role. On the backend you need to open the create incident record producer.
Open the Create incident record producer and scroll to the variable related list in the bottom.
On the variable detail, navigate to the type specification and check if any Advanced or Dynamic reference qualifier is defined for ITIL role
Either remove the qualifier string or remove ITIL role check from it gs.hasRole('itil') , save the changes and check, after removing the qualifier, all the services should be available to all the users.
In oder to know more about qualifiers please refer to the this reference https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/script/server-scripting/c...
I tried this and it still didn't work the following is my ACL if you don't mind checking for an error that I missed.
