Cannot able to create a report. Please help

[Pallavi65]

Hi all,

Note: I have admin role,

A user is unable to create a report on Incident metric table. The error it is showing up is

Access to this content denied based on report_view ACLs

When I tried to check, I cannot find the table in ACLs and I cannot find the Incident metric table in the Dictionary.

Can Someone tell me how to fix this?

Regards,

Lucky

[Danish Bhairag2]

Hi @Pallavi65 ,

Can u check in incident metric table ACL's there should be one report view ACL present in that table. You can either update the existing ACL of report view add the respective role which user will be having or create a new ACL with the relevant role for type report view in that table. The error should go away.

Mark my answer helpful & accepted if it helps you resolve your query.

Thanks,

Danish

[Pallavi65]

Hi Danish,

There is no such ACL present on the Incident Metric table.

Regards,

Lucky

[AndersBGS]

Hi @Pallavi65 ,

Sounds like the user doesn't have access to the incident metric table. 

You can see this community post from 2022: https://www.servicenow.com/community/developer-forum/incident-metric-report-quot-security-constraint...9which describes the same issue that you have. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Pallavi65]

Hello Anders,

The link when I tried to open, it is giving me like below:

Regards,

Lacky