The Role of Automation and AI in IT Service Management within ServiceNow
How can leveraging automation and AI-driven workflows in ServiceNow enhance IT service management while maintaining governance, security, and compliance?
Forum Posts
License Inquiry: Setting "Requested For" in Incident Record Producer (Creating Incident on Behalf of
I want to add a feature to the Incident Record Producer that lets users create incidents on behalf of others. Specifically, the "Reported By" field on the UI will default to the user who submits the incident, while the "Requested For" field will be m...
[IntegrationHub] GitLab Spoke configuration without usage if gitlab.com (private cloud instead)
Hello. This documentation www.servicenow.com/docs/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-gitlab-spoke.html recommends to: Create an account with GitLab at https://gitlab.com/users/sign_inIs i...
Resolved! How to remove the message "Your expected wait time is about X minutes" in the Virtual Agent
Good day! How can we remove the highlighted message below?Thank you!
Resolved! Skill set required for serviceNow Administrator and must have SNow Certifications for Admin
What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same...
Resolved! How to enable 'edit' button in 'Incidents Caused By Change' related list of change request?
Hello,In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change r...
Is it possible to check the contents of a text index?
I understand that I can check the definition of a text index using the text index record [ts_index_name].Is it possible to check the contents of the data registered in a text index?I would like to know what kind of character strings are registered an...
Questions about HTML Interview Questions
Hello,I recently explored the Interview Questions on the HTML page, and I must express my admiration for its incredibly informative content, which is immensely helpful for anyone preparing for HTML interviews.While going through the questions, I came...
Resolved! Integration of a “confidential” label for case, change, request, problem and incident
We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident.How can “confidential” data records be mapped?Do you know this and if so, how have you implemented it?
Resolved! Skip approvals when a certain variable selection is selected
Hello Everyone,I am relatively new to ServiceNow Development and I would appreciate for anyone that will respond on my question below.I am working on a specific catalog item and what I would want to achieve is that if a user selects the answer "Remov...
How to Prevent Virtual Agent Notifications from Being Sent via MS Teams
Hi there! Our client has integrated Microsoft Teams into their system. Currently, I receive a Virtual Agent notification regarding an approval generated for the approver, but I would like this notification to be sent only through the Virtual Agent on...
What do the numbers in "Indexed rows[ts_index_name]" for a text index mean?
After re-creating the index, this number remains at 1.What is this number?
Suspicious SYS ID
Discovered there was a record created by an integration whereby the sys id is an email - not sure how this is even possible. Has anyone ever come across something like this?
Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
Database View not shown as a data source in Platform Analytics
Hello, I am having a hard time understanding why, even in Xanadu, the database view cannot be selected as a data source for a simple list. I have PDI which recognizes a test database view as a data source but in the other instance I have it does not ...
