Forum Posts
Resolved! Best Practice for Implementing "Rollback to Fulfillment" in Flow Designer After Resolution Rejection
Hi everyone,I'm currently migrating a catalog item workflow to Flow Designer and need some guidance on the best way to implement a "rollback to fulfillment" scenario.Here’s the use case:After task completion, the RITM is marked as resolved.A user acc...
Flows stuck during upgrade
During the upgrade, the following flows were pending and did not complete.Does this occur every time I upgrade?Also, is it okay to cancel these flows?・Critical Update Instruction Flow・SC Best Practice Flow・critical_update_end_of_support_glideencrypte...
Resolved! Issue closing an order guide that have RITMs using both Workflow Editor and Flow Designer
I currently have an order guide that have RITMs using both Workflow Editor and Flow Designer and I'm struggling to find a way to close it off when all RITMS are 'closed complete' I have been reading KB0696058 which states the following: IssueThe requ...
Resolved! ServiceNow Career options
Hello Everyone, What's the best way one can get involved with A career in Serrvice NOW after taking the CSA and passing? Currently I work as a systems anlyst for one of the applications my organization uses but my organization uses SNOW for their IT ...
How to pull information from a referenced table into RITM
I have a catalog item that has a reference variable to sys_user table. So within the RITM, it provides the user name. However, we have an API call needed that needs the unique User ID instead of the user name. Managers submitting these tickets don't ...
Anyone taken the Servicenow Administration Advanced course?
I've been focusing on the CIS courses, but during my implementations, I feel that there are a bunch of platform features that I am not as familiar with as I could be. I think taking this course will help. I just wanted to get your opinions as well. T...
Need help tracking down something changing a field
Hi AllEvery morning at 6:30~am *something* is changing all our user records email addresses to lower case. I can't find what is causing it. The full LDAP import runs at 01:45 (you can see that in the log above), and that is setting the email correct...
Resolved! Set default Caller phone number field to a specific region on IMS Interaction Record
Hello Community, I need help configuring the dictionary entry for the 'caller_phone_number' field on the IMS record. Please review the information below and let me know if you have any questions. I want to set the field's default value to "North Amer...
Need ideas on how to reduce licensing fees for active users who do not use the ServiceNow
hi guys! Our company is cost cutting budget and we are looking on how we can reduce our license fee in ServiceNow?We are being charge for each ACTIVE users with SNC internal role. The SNC role allows the user to access the portal so they can submit i...
Resolved! Is there a way to add a popup about the size limit of email content when it exceeds ?
Hi All, When the email body reaches the maximum size, the email was not sent out with the error message as "552 5.3.4 message size exceeds fixed maximum message size". So is there a way to add a popup about the size limit of email content when it exc...
Resolved! PDI instance redirecting to App Engine Studio
Hi, Recently built PDI instance (Tokyo) and its redirecting to App Engine Studio but I am looking for Normal SN homepage with admin role.I did release instance and requested name but still issue. As per below community link, i have updated role to ad...
how to start carrier in ServiceNow
i have carrier gap for 4 years. 2024 pass out now i want become service now administrator so what will i do and time processes and i have some knowledge in the angular part.
Can I hide the filters on the Slushbucket screen?
I have a filter set up on the screen where I assign group members to group records.I don't want users to be able to adjust the filterIs there a way to make the filter read-only or hidden?
You will not be logged out by [glide.ui.session_timeout].
I have set a value for [glide.ui.session_timeout] but I am not being logged out. Does this function depend on the time the session was created?For some reason, the session is recreated, so I feel like I'm never logged out. ↓If you refresh the screen...
