Resolved! Is it possible to hide items in the cell context menu?
I would like to hide the yellow highlighted part of the cell context menu.Or I don't want the cell context menu to be displayed at all.Is it possible to implement either of these?
Forum Posts
Resolved! Can I disable the download links for attachments?
I was able to control attachment uploads by making the record field read-only and hiding the clipboard icon!However, files that have already been attached are still available for download.Is it possible to disable the download link for attachments on...
Exam voucher
Hi, Does ServiceNow offer any promotions on exams? Thank you
Resolved! Subscription Management
Can anyone point me to resources for configuring Subscription Management? All I've been finding is just a very simple overview. What about details of the tool? How to configure. How to use, etc. I already took the overview "training" and it was not ...
New role to access only specific incidents and nothing else to be visible
Hi All,I have created a new role 'external_printer_techs' and have given ACL for incident table for read, create and write.I have updated the 'incident query' business rule also to allow access to the role users to see incidents.I have created a new ...
List flow or workflow with specific SCTASK assignment group
Hi, I am looking to list all the workflows and flows for which at least one SCTACK is assigned to a specific group.For the workflow I can filter the activities associated with the group via the sys_variable_value table but I have to click on each act...
Yokohama - any big gotchas that we all should be aware of
Upgrading an instance to Yokohama from Washington DC that has HRSD and the upgrade info states there are no upgrades to HRSD but has anyone come across any gotchas that can be shared, not just for HRSD
Resolved! BR not triggering correctly in SOW
I have created a BR to track our FCR in the incident table. The BR executes as expected on Default view, however when i create a incident record in the SOW it sets the wrong value. I can't figure it out why since all conditions are met. The field wi...
create reports and dashboards
Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...
Resolved! How do I create two custom Save & Submit buttons that bypass the global UI Actions?
Dear experts,For my risk event form, I want to create a custom save button when clicked it will erase the assigned_to field in the risk event form, where the submit button will proceed with the risk event form submission that will prompt to the defin...
Resolved! About Copy Incident UI action and attachments
If you execute the Copy Incident UI action on a record with attachments, the attachments will not be copied until you save it.It seems that the function "ajaxFunction_makeIncidentCopy" in the script include "IncidentUtils2SNC" also copies the attachm...
Resolved! How to use the Triggered condition for an Email Notification?
Dear experts, I want to know how do we use this condition for an email notification when to send is When Triggered, I configured an email notification for monthly KRI Email Reminder and scripted a scheduled job script which is as below but it is not ...
Resolved! How to populate the assigned_to field with the opened_by user's manager that is defined in sys_user
Dear experts, I am facing a problem where my onLoad script is not working as expected. I want to make the assigned_to field in the risk event form to autopopulate the user's manager for whichever users that creates a new risk event record. I have def...
Resolved! How do we put a placeholder in any of the other string fields?
Dear expert, I would like to know is there any way for us to include a placeholder feature in any of the string fields in the risk event record form, like currently the work notes and the additional comments feature which has a placeholder like below...
