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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

User Deleted All Tabs/Reports From Dashboard

A user believed a very complex dashboard was personalized to them and deleted all the tabs/reports from it. This dashboard and its reports are vital to other users and I'm struggling figuring out a means to restore the dashboard to its previous state...

DomR5 by Tera Contributor
  • 1010 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can I make a retrospective update set?

Hello everyone I worked on an academic project which required me to create an update set before the start of the project. I created the application in Studio, added the tables I needed, added email layouts, email templates and notifications. I also m...

Exam Times

Is there a best time to take the CSA exam? I wanted to make sure there wasn't a new release before taking a older version of the software.

derhammerj by Mega Contributor
  • 1501 Views
  • 3 replies
  • 0 helpfuls

GenAI Summarization in Portal

Team i would like to know when we enable GenAI in Service Portal the results that come out from the user question can we show images and knowledge articles if yes do we have any documentation.

Kidambi by Tera Expert
  • 1227 Views
  • 6 replies
  • 0 helpfuls

Running QueryRangeACLAuditor script include

Hi, Has anyone run this script include after upgrading to Yokohoma version? This was the script include added with the "May 2025" updates to check if the ACLs are in place. Please advise how to run it. Do we run it as Background scripts? Thanks,Sona....

SonaK by Tera Contributor
  • 2345 Views
  • 3 replies
  • 0 helpfuls

Resolved! MID Server details

Good afternoon all  I was wondering, is there a way to extract MID server details in one file? We have 7 MID servers and I would like to have a list of all name/host name/status etc?   RegardsThereza

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Resolved! About flow reports

I have a few questions about flow reports.① Can I export flow reports in XML format?⇒ I'm thinking of doing this to get a backup of the flow reports.The purpose is to keep the data in case of a failure.② About the table where the flow reports are sav...

bonsai by Mega Sage
  • 1402 Views
  • 2 replies
  • 2 helpfuls

Webassessor Maintenance

The last day to take the Xandau is July 15th and the Yokohama version of the exam starts July 23rd. I recently finished in May and had a family emergency and just now took the exam. I missed it by 1/2 a point. I am not able to take it until after the...

dwilson7 by Tera Contributor
  • 1111 Views
  • 3 replies
  • 0 helpfuls

Easy way to understand flows in Flow Designer?

I was just curious if there was an easy way to understand what is needed for flows or do you have to just play with the flow designer to get used to it. For Example: In the ServiceNow Administration Fundamentals/CSA Capstone Project, you have to crea...

justincross by Tera Contributor
  • 1400 Views
  • 5 replies
  • 0 helpfuls

Resolved! NEW

Hi everyone, I am new here and about to take this course and to change my career as an IT support technician. is this going to be worth it?

davidogwo13 by Tera Contributor
  • 1735 Views
  • 7 replies
  • 1 helpfuls