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Release Ticket Communication Task Template

Hi Experts, Can you please assist, I need to modify the Planned Release Communication template, I have checked the Email Templates I couldn't find this template. Can anyone please help me find it? Regards,Kamva

Screenshot 2025-02-12 at 13.22.48.png Screenshot 2025-02-12 at 13.23.06.png
Kamva by Giga Guru
  • 268 Views
  • 3 replies
  • 0 helpfuls

Washington DC and Java 17.0.8 vulnerability

Hi all, We have been using the bundled package that includes java for our MID servers for a while. Just recently, the 17.0.8 Java version that comes with the Washington release has been flagged by our enterprise security tool as vulnerable and had to...

Seb by Tera Contributor
  • 969 Views
  • 2 replies
  • 0 helpfuls

Resolved! Announcements in Service Operations Workspace

 In Service Now Operation Workspace it is a really useful  to have announcements  for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that ...

Marty2 by Tera Contributor
  • 2317 Views
  • 7 replies
  • 4 helpfuls

ServiceNow Survey's

I created a survey, however, the survey questions/results don't mirror up well. Is there a way to balance out the scorecards?

DreDay3000 by Giga Guru
  • 227 Views
  • 1 replies
  • 0 helpfuls

Resolved! Limiting visibility on a RITM

New ServiceNow shop here.   I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired.    We only want the termination requests visible to members of our HR Approvers gr...

Alan42 by Tera Guru
  • 802 Views
  • 5 replies
  • 2 helpfuls

User Preference Notification preference setting

I have a user who reported he is not receiving notifications.  I checked his preferences and they were turned off.  I turned them back on and issue was resolved.  He claimed that he did not touch them.  Is there anywhere I can go to find out who and ...

Resolved! Reference qualifier in catalog item reference field

Hi, I have a reference variable with a reference qualifier that correctly displays the fields I want in the dropdown. However, I’ve noticed that the search does not perform a wildcard (contains) search within the reference field. For example, if the ...

CCZMAX1 by Mega Sage
  • 686 Views
  • 3 replies
  • 2 helpfuls

Resolved! Best approach to get a message through integration spoke?

I'm using SN to push a message through to our ERP system using an integration spoke and mid server.  The message is synchronous, so when we send the XML, we should get an immediate response to the message in XML.  What's the best way to set the syste...

Alan42 by Tera Guru
  • 490 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does 'gsftSubmit' work the same as GlideAjax?

This is my first time using 'gsftSubmit'. Until now, I have used 'GlideAjax' to execute server-side processing from the client. However, I would like to use 'gsftSubmit' from now on if it can be handled with a single UI action. Even after looking at ...

bonsai by Mega Sage
  • 418 Views
  • 2 replies
  • 2 helpfuls