Change - Flow or Workflow?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-16-2023 05:59 AM
How can I tell if my 'Normal' Change is using a Flow or a WorkFlow?
And then how do Change Approval policies overlap with a Flow or Workflow?
Apologies - I'm trying to unpick a Change Process to work out why it's doing what it's doing.
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-16-2023 06:05 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-16-2023 06:09 AM - edited 03-16-2023 06:09 AM
Hello @steveturley ,
I think you cant see the difference just by looking the record.
Please check manually if there is any workflow created on change table. You just have to go to Workflow editor and find workflows on change_request table.
I there is no workflow then there are most likely there is a flow which is creating the change request.
- Thanks.
Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!
I invite you to checkout below items for more interesting and knowledgeful ServiceNow stuff.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-16-2023 07:43 AM
So I think it's running a workflow as I can see an active workflow context for the change I raised.
So my question is now, where can I change the version of the workflow my normal changes are using i.e. - If I created a 'v2' of this workflow how could I tell normal change to use it?
