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Resolved! Screen transitions after portal operations when not logged in

When I access the OOTB portal without logging in, I am redirected to the login screen.Where is this controlled?I have implemented a custom widget (icon link), but when I click it without logging in, the login screen does not appear.Does any special c...

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bonsai by Mega Sage
  • 622 Views
  • 2 replies
  • 2 helpfuls

Resolved! Scheduled Report Time Frame for Previous Month

I was asked to create a report showing all tasks a manager’s teams either closed or resolved in the previous month that can be seen on the dashboard as a snapshot and also an email sent to show the entire month at once.I built a multi-level pivot (by...

LeighAnnB by Tera Contributor
  • 632 Views
  • 1 replies
  • 1 helpfuls

ServiceNow Logs Keyword Identification

I would like to have the various activities captured and ingest to Elastic.- superadmin account success/failure logins- creation of additional accounts or roles- modification of accounts or role privileges- deletion of accounts or roles- user action ...

Sherry Lee by Tera Contributor
  • 569 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is there a storage alternative to "g_scratchpad" on the Portal?

I'd like to provide services through a portal screen.I've discovered that the "g_scratchpad" I used on the platform cannot be used on the portal.Is there an alternative storage option I can use?Business Rules (Display Triggers)↓UI PolicyI'm currently...

bonsai by Mega Sage
  • 1145 Views
  • 4 replies
  • 2 helpfuls

Problems with starting up On-Premise Application Node

Im having trouble starting up my first application node on Washington DC Patch 6 and RHEL8.10. When I'm starting up the systemctl service it starts up and runs for 1 minute and then shuts down. I have the correct SELinux permissions and servicenow ow...

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Resolved! How do you keep up with your PDI?

I have been thinking on developing some experimental projects on my PDI, but I'm afraid I loose my development if I don't access the instance for some period. How do you backup your developments? Is there a way to use GitHub to store my update sets? ...

GiovannaRP by Tera Contributor
  • 569 Views
  • 3 replies
  • 3 helpfuls

Resolved! Copy variables to the catalog task description

I have a requirement to copy the value of the variables business_justification to the catalog task description. I tried these to the Workflow Catalog task activity, but non of these are working.var justification = current.variables.business_justifica...

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Merza Lyn by Giga Guru
  • 1013 Views
  • 6 replies
  • 2 helpfuls

Create catalog tasks based on the attachment

We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...

Merza Lyn by Giga Guru
  • 1008 Views
  • 6 replies
  • 0 helpfuls

Approval in Flow Designer

I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...

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Merza Lyn by Giga Guru
  • 874 Views
  • 5 replies
  • 0 helpfuls

Resolved! Pie Chart not displaying smaller value

Good Day, My Pie Chart displays 2  largest values of 3 total values.  Value 1 = 1,322 / 67% ; Value 2 = 824 / 38%  and Value 3 = 1 / 0% (does not display).   Several weeks ago, all values displayed on the Pie Chart properly. Thank you for your help i...

toddharlan by Tera Contributor
  • 1169 Views
  • 8 replies
  • 2 helpfuls

Can I use "sysrule_view" in the portal?

I'm displaying a record form on the portal screen.On the platform, I used "sysrule_view" to switch the view on the form screen.Is it possible to switch views in the portal in the same way?

bonsai by Mega Sage
  • 675 Views
  • 4 replies
  • 0 helpfuls

How to find Definition/Script for ResourceProfile()

Can you tell me how to find Definition/Script or ResourceProfile().  ResourceProfile() is used as an advanced reference qualifier used by the resource field in the form assigning resources using the ResourceAssignment tab at the bottom of the demand ...

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LFleming by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Possible to track email open and click through rates?

Hi - I'm wondering if there is a capability that allows for tracking interactions with email.  This would include things like Open Rate, Click Through Rate, and Delivered.  If "yes", would appreciate understand in what product it exists and how it ca...

peterleavit by Giga Contributor
  • 478 Views
  • 2 replies
  • 0 helpfuls