Advise for new person on service now admin
Hello, I am new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?
Forum Posts
Watch List for Universal Requests
We have implemented Universal Request. However, our teammates have lost the ability to add members to the Watch list. Does anyone know how we can provide the ability to add watchers for URs associated to an HR case from the ESC?
Resolved! What table does a record producer saved as a draft save to?
I was able to save the record producer as a draft using the article below!I would like to know the table information so I can display this saved data in a report. (I'm planning a report that will display items currently in draft.) https://www.service...
Resolved! Is this action unnecessary?
A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...
User not part of group's member receive the notification
Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user is not part of the group receiving the notification, however the user is manager of the group. In notification...
Resolved! How to Create ACLs for Role-Based Access on Custom Table
to allow only users with role "itil" to create/update/delete the record in tableto allow all users to read records from table
Resolved! Can I save a record producer without sending it?
I want to temporarily save the record producer before sending it.Is this possible?
Trouble with 'manager' provisioning from Azure AD
We've made several attempts to get 'manager' synchronizing from Azure AD with no luck. I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'. The text fields continue to populate, but manager never succeeds. My...
Trouble Getting Skill Assignment to Work With Incidents
I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...
Discovery not updating windows server RAM and CPU Count values in CMDB
Disovery not updating Windows server RAM and CPU Count values in CMDB but i have checked in Discovery patterns debug mode there i am able to see correct values
Resolved! How do I bring "Add to update set" utility into my PDI from Dev share Resources step by step?
I am very new and still learning the fundamentals of SN platform implementation.Can some one help me guide on how can I load this utility "Add to update set" from Dev Share into my personal instance? Much appreciated.
Resolved! I want to remove the "i" icon from the reference type field in the record producer.
I created a variable in a record producer that references the user table.I only want to share the display value with the user, so I don't want the "i" icon to appear.I tried using "ref_decoration_disabled=true" in the dictionary attribute, but it did...
Resolved! Only for Indian Students -- CSA at 50% Discount till 31st December 2025
THIS IS AN ARTICLE NOT A QUESTION Hi All, Everyday we are getting so many questions about CSA (Certified ServiceNow Admin) Free voucher or discounted voucher. In a time where ServiceNow certifications are getting costlier, there's a way to earn your ...
Employee Roles for ESC Portal
Hello! We are in the process of cleaning up our users and it has been noticed that the previous team responsible for Snow were manually adding the cmdb_read role to each employee so they could see reference fields while logging tickets. We've been t...
CBT Nuggets Training
Hello All, Do you suggest CBT Nuggets for training or is it not necessary?
