Clone Preserve Data

[signe]

There is a specific request item, that we do not want to clone to lower environments.  Can I use Preserve Data in the target instance to accomplish this?

[signe]

I went to HI Support with this question.  The answer is 'no' this will not work and provided KB0717012 to help me understand why, it is quite helpful.

[GlideFather]

Yes, no need for HI, go with the Preserve data and/or with the Exclude Tables .

   
https://[your-instance].service-now.com/clone_data_exclude_list.do?sysparm_query=include_in_system_clone%3Dtrue%3Fsysparm_clear_stack%3Dtrue%5E&sysparm_view=

https://[your-instance].service-now.com/clone_data_preserver_list.do?sysparm_query=include_in_system_clone%3Dtrue%5E&sysparm_view=

You should focus specifically on data like servers (it might be a different server in PROD and TEST for example, so do not let it overwrite) and/or user roles (you do not want to give the same access from PROD to DEV or vice versa).