Compose Email Table

[Mikias Tefera]

I was looking for a table for compose email in order to use its form , any one who knows
the name of the table

[jMarshal · Accepted solution]

I don't believe its a form for a record on a table per se, but I do believe it references "email_client.do" as the form it frames the window with, when using that feature. I'm not sure how you access it to get the code or copy/customize/insert&stay/etc...I'll update the thread here if I figure that out.

Note that it's called the "Email Client" (Email client (servicenow.com)), so may be difficult when searching for answers -- as "Email Client" isn't a very unique string to look for, when referring to something specific.

Having said that, you can enable this exact functionality for any table in the platform by adding the email_client dictionary attribute on the specific table's collection record...so if you are just wanting to USE this on a table which isn't Incident, you don't need to re-create it. Here are some instructions for that: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/en...

[Mikias Tefera]

Thanks for your reply .

the problem that I faced is :- I have create a custom workspace and in my custom table i have configured email client, but when i click compose email in the workspace side it display draft email form not compose email form like the above one. So how to enable it for workspace. 

In my case it displays like this:

[jMarshal]

Ah, OK - you're using a Custom Workspace.

I'm not certain how the oob email client works there, but I don't believe it is much different. On my PDI, in Agent Workspace, the "Save Email" and "Send Email" are both present oob...though, you're doing this from a different table (record starts with ATE) than I'm used to. It's possible that you'll need to populate the "TO" field (different from "Author") on the Email Draft, before the "Send" button appears...

This doc describes using the email client in workspace - Communicating via email in workspace (servicenow.com)

Again, I don't have much experience in custom workspaces yet...but, I'm thinking that you may need to set up a "UX Form Action" - Set up a form action in configurable workspace (servicenow.com) ...you may also need to make sure the UX Form Action is available for the sys_email_client_template table...it's also worth looking to see if you have a separate, custom Email Client Configuration on the ATE table - check that at "sys_email_client_configuration.list"

If you get stuck again, have a look at this: UI Builder Resources - ServiceNow Community

Or try a new post/question in the "Developer forum" (specifically), instead of the "SysAdmin forum" - Developer forum - ServiceNow Community

[Mikias Tefera]

It is solved now.

I was miss some configuration on page deffination