Configuration item in Change Request

[Vengeful]

Hi,

Anyone can help to how to edit or change the configuration item on the submitted CR?

[shivangi k]

Hi @Vengeful 

You can run the background script:

var ga= new GlideRecord("table name");

ga.addQuery("sys_id", "record sysid");

ga.query();

while(ga.next()){

ga.configuration_item="sys id of item";

ga.setWorkflow(false);

ga.update();

Please mark helpful and accept solution if it helped you.

Regards,

[emir]

So you are advising they break process by running scripts? You think regular users can run background scripts? You also name gr records ga? please don't do this...

[shivangi k]

Hi @emir ,

I respect your advice, I know this is not great practice but I just provided them solution as sometimes due to some reasons some developers need to do this.

Regards,

[Ian Mildon]

While it is possible to make the change to the field value via a background script, the issue is that the Change Request has proceeded past being approved. So under best practices, if the details are not correct/accurate. the Change Request should be cancelled and a new one created and submitted with the correct information.

Making modifications like this to an already approved/in process Change Request is bad working practice.