Hi, I am trying to create an approval record from a script in a UI Action, but I cannot get it to create with all the field values submitted.
When I run the following script from the UI action it creates the approval record but only sets fields ‘state’ and ‘source_table’ and as such it does not appear in the ‘Approvers’ related list in the Incident form that the UI action script was run from.
var approval = new GlideRecord('sysapproval_approver');
approval.initialize();
approval.state = 'requested';
approval.approver = '76634a3987730110d96d1f4bbbbb3564'; //users sys_id who should approve
approval.source_table = 'incident';
approval.document_id = '9d385017c611228701d22104cc95c371'; // sys_id of Incident
approval.sysapproval = '9d385017c611228701d22104cc95c371'; //sys_id of initiating Incident
approval.insert();
When I run the same above script in ‘scripts – background’, it creates the approval record correctly and links it to the Incident record in the Approvers related list.
Am I missing something here. I know you can use the Edit button on the ‘Approvers’ related list tab to pick and add an approver but wanted to see if this could be done via a script so I can perform additional actions via the script later.
Many thanks
Max
