Data Retention

[Ralton Stewart]

Does anyone have information on retention options for ITSM tickets or CSM Cases on the ServiceNow Support portal Knowledge Base?  Is there config options to automatically archive or delete cases/incidents?

[Community Alums · Accepted solution]

Hi @Ralton Stewart ,

This KB provides all the information : Data Retention, Rotation, Cleanup and Instance Size

For you other question not all OOB tables are configured with data retention and table rotation,

Customers enable it based on their requirement.

[Community Alums]

Hi @Ralton Stewart ,