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10-23-2023 09:04 AM
We're a couple months into our launch and got a question about delegation. I went into my profile to review delegation before contacting the customer and noticed we don't have ANY of the tabs mentioned in the how to video.
How to
Our System
I checked the Related Lists and Delegate User was already selected along with several other options. How do I get those options to appear on the profile page? The configurations I can find information on appear to be correct.
Solved! Go to Solution.
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10-23-2023 10:41 AM
Thank you that worked. I forget about the view option sometimes. For anyone who is looking for the same question here is a screen shot.

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10-23-2023 09:24 AM - edited 10-23-2023 09:25 AM
@Alan42 As I notice in the how to video it is on 'Service portal' view and in your other picture it shows 'Self-Service' view. The delegate tabs are available in the service portal view.
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10-23-2023 10:41 AM
Thank you that worked. I forget about the view option sometimes. For anyone who is looking for the same question here is a screen shot.
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10-23-2023 09:32 AM
HI @Alan42
For me in PDI , it is available in Default view of User form. or try to assign at least 1 delegate and check then.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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