Delegate approver not getting approvals

[sbeginner]

Hi All,

I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin role would be needed and All notifications checkbox must be checked. Tried both in lower environments but did not work. Can you please help on this?

[Aman Kumar S]

Alright, there could be another issue that you might want to check:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815767

[sbeginner]

This is the same KB article again 🙂 I have checked two things, 

1. approval_admin role

2. All notifications checkbox checked on delegate record

[Aman Kumar S]

I meant his one, Sorry for the miscommunication:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117212

[sbeginner]

Hi Aman, Thankyou so much for the help again. The article talks about delegate of a delegate is not getting  approvals. In my case, the delegate is a direct delegate.

[Prutha Joshi]

Hi, 
Have you checked if the notifications are enabled at the delegate user profile. 

There is a slight chance the delegate user might not have the profile settings enabled for the Notifications.