Delegate approver not getting approvals

sbeginner
Kilo Guru

Hi All,

I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin role would be needed and All notifications checkbox must be checked. Tried both in lower environments but did not work. Can you please help on this?

 

sbeginner_0-1668488318379.png

 

10 REPLIES 10

No NaME
Mega Guru

Just give the new user (delegated) approver_user role and this should fix the problem