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‎02-26-2025 09:43 PM
I believe that a user record must be assigned a role in order to be considered a paid user record.
However, there are user records with roles assigned to them among the users created in OOTB.
The following users are OOTB users and have roles assigned to them.
However, they do not appear to be included in the paid license.
Scheduler Benchmark
sharedservice.worker Agent Intelligence Plug-in
ml.admin
ml_report.user
Agent Virtual
Some of the above users have been granted the ITIL role.
Isn't the role a condition for a paid license?
Solved! Go to Solution.
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‎02-27-2025 12:06 AM
Hi @bonsai
The license depends on the product you purchase, or in other words, it follows a subscription model. To get precise details on which roles are paid and which are free, it's best to consult your ServiceNow account manager.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
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‎02-27-2025 12:06 AM
Hi @bonsai
The license depends on the product you purchase, or in other words, it follows a subscription model. To get precise details on which roles are paid and which are free, it's best to consult your ServiceNow account manager.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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