Disable Discuss button for itil users.

ShubhiGarhwal · ‎01-24-2024

Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every record

And how we can disable it from the incident form for itil users.

Tai Vu · ‎01-25-2024

Hi @ShubhiGarhwal

You may wanna have a look to this post.

Hide Discuss button for Inicidents form

Cheers,

Tai Vu

View solution in original post

ShubhiGarhwal · ‎02-01-2024

can we disable only for user who has 'itil' role.

Dr Atul G- LNG · ‎02-01-2024

No, @ShubhiGarhwal

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎02-01-2024

No, not possible @ShubhiGarhwal

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎01-26-2024

Hi @ShubhiGarhwal

You can remove this

Disable this

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎02-01-2024

Plz have a look on my response, if that works for you.

This not a normal UI Action.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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