Disable Discuss button for itil users.

[ShubhiGarhwal]

Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every record

And how we can disable it from the incident form for itil users.
 

[ShubhiGarhwal]

can we disable only for user who has 'itil' role.

[Dr Atul G- LNG]

No, @ShubhiGarhwal 

[Dr Atul G- LNG]

No, not possible @ShubhiGarhwal 

[Dr Atul G- LNG]

Hi @ShubhiGarhwal 

You can remove this

Disable this

[Dr Atul G- LNG]

Plz have a look on my response, if that works for you.

This not a normal UI Action.