Do I need to grant a role to the owning group?

bonsai
Mega Sage

We use the owning group function in knowledge management.

We are thinking of setting up a group record for the owning group without assigning a role.

A separate group exists for assigning roles.

Is there a problem with this design?

We would like to know if it is necessary to assign a role to the owning group itself.

1 ACCEPTED SOLUTION

Hi @bonsai ,

If you already have the required knowledge role then you do not need to grant a role to the knowledge owner group.

Regards,

Satya

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@bonsai 

Usually group should be assigned role as best practice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

bonsai
Mega Sage

Of course I know this.

 

I want to know if I need to grant a role to the group record that I want to use as the owning group

Hi @bonsai ,

If you already have the required knowledge role then you do not need to grant a role to the knowledge owner group.

Regards,

Satya