Do I need to grant a role to the owning group?

bonsai
Mega Sage

We use the owning group function in knowledge management.

We are thinking of setting up a group record for the owning group without assigning a role.

A separate group exists for assigning roles.

Is there a problem with this design?

We would like to know if it is necessary to assign a role to the owning group itself.

1 ACCEPTED SOLUTION

Hi @bonsai ,

If you already have the required knowledge role then you do not need to grant a role to the knowledge owner group.

Regards,

Satya

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@bonsai 

Usually group should be assigned role as best practice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

bonsai
Mega Sage

Of course I know this.

 

I want to know if I need to grant a role to the group record that I want to use as the owning group

Hi @bonsai ,

If you already have the required knowledge role then you do not need to grant a role to the knowledge owner group.

Regards,

Satya