Duplicate Case comments added when added in the portal

[mounika107]

Sometimes, when customer is trying to add the comment in the case in the csm portal, the comments are adding mutliple times where it should be added only once. Please help

[Vincent_Shaw]

Hi @mounika107, duplicate comments in the portal usually happen if the submit button is clicked multiple times or if there’s a frontend/backend sync issue. Try implementing a one-click submit lock on the comment button and check if any auto-refresh or retry logic in the portal is causing duplicates. Also, review server logs to see if multiple requests are being processed for a single comment.