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02-17-2023 01:22 AM
Hi,
Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?
The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments posted by the technician.
Only the technician can see the emails sent to ticket in the work notes log.
Solved! Go to Solution.
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02-17-2023 03:30 AM
Hello @Jori
You can find your answers here:
- Access for email ,attached in activity log
- The email activity log visible to external users on Portal for Case
- How do I get non-admin users to see email notification sent in the work notes?
- Role required to see Email Log entries
- KB0719147 - How to configure and display 'Sent/Received Email' in the activity stream/log
- KB0819125 - Sent emails don't display in the activity stream for certain users
Mark the response as solution if it has answered your question.
- Mark as New
- Bookmark
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02-17-2023 03:30 AM
Hello @Jori
You can find your answers here:
- Access for email ,attached in activity log
- The email activity log visible to external users on Portal for Case
- How do I get non-admin users to see email notification sent in the work notes?
- Role required to see Email Log entries
- KB0719147 - How to configure and display 'Sent/Received Email' in the activity stream/log
- KB0819125 - Sent emails don't display in the activity stream for certain users
Mark the response as solution if it has answered your question.
