Flow Designer Approval Set

Merza Lyn
Mega Guru

I created a flow for my new catalog item which requires 2 level of group approval.

I used Approval set instead of Approval to the Approval Field.

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During testing, it only requires once approver.

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But when I activate it and add to my catalog item, the approval flow changed.

It requires all approver to approve.

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4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Merza Lyn 

I usually use the Approval Field as Approval and not Approval set when Ask for Approval action is used

 

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Also you can configure the approval rule

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If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

That is my first configuration. Approval Field as Approval

But the 1st approval group is rolling back to requested when moving to the 2nd approval group.

 

@Merza Lyn 

should not happen ideally

Please share your complete flow step screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

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