Hi Team,We are in a domain-separated instance and for cost/policy reasons we aren't able to have our 'developer' team be granted the 'admin' role in our Dev instance. However, we need these devs to be able to create objects like notifications for us....
I want to create 2 CABs. We already have one CAB for IT but i want to create a separate one for the Clinical IT folks. Just wondering if it is possible and how to get it done. Thanks in advance.
Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts. For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB). I am thinking we...
We are creating some new catalog items for HR and Payroll. I started with HR and have the catalog item completed, but now I need to hide the data from non-HR users. I created a read ACL as you can see in the attached image. To me it seems like it's s...
Greetings:I'm trying to configure Change Management notifications. It appears there is no OOTB notifications to help with these scenarios. I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...
I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!
Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...
I have set up Okta SSO for our ServiceNow instance. It appears everything is good with the actual SSO, but the trick is this SSO is only used for a small amount of our users. We use Microsoft for our main SSO. That being said, I need to find a way th...
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
Hi. For some reason, the Catalog Home (sc_home) portal page is displaying a different background colour to all the other pages. How do I change it to white like all the others? Thanks!
Hi,Is it possible to setup a filter search to retrieve Work Notes that have been entered by a specific person? Many thanks in advance.
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
How has been your experience creating custom apps (scoped application) within ITSM? Apps to drive functionality for business processes like Finance Service Management / query management etc.Has it caused any long term issues on the platform? Also - h...
Good morning everyone. I'm searching for the nicest way to report the user activity of a user on the platform. I believe there's a table tracking the list of records read, created, or updated by each user, or at least there's a way to report it. Mo...
Hi All, I am working with a developer to give him access to create new applications using Guided Application Creator/Studio in our sub-pro instance. This is the first time we've given a developer access to create apps on our system and I am not clea...
