There are two ways I can see to create a knowledge article:1) From the Navigator - Knowledge->Article->Create New2) From the Create Article button on the Knowledge Homepage. In #1 - the knowledge article form is rendering in Read Only and I don't un...
Hi all, I want to show the tags discovered or manually inputted stored in table cmdb_key_value on the CIs. I have 2 options, namely the default Tags or Key Value related list. Can anyone tell be what is the difference, and which to choose on CI leve...
It seems obvious that USD is the default then when glide.system.locale is blank. So, would it be safe to change the glide.system.locale property to en.US even though we already have years of currency values stored?
What is functionality of suggested relationship table? where is it used.Any help is appreciated. Thanks,Sruthi
hi teamI have a task to download nearly 400000 records from the incident table to a excel (.xlsx). but the limit I can reach is 50,000 records as SNOW system restrictions.I have searched the articles and found that I can change the system properties ...
Hi Everyone, Can I remove the system theme or make it non-selectable? TIA.
Hello,I have been asked to create a report that seems simple enough: a list of all Assignment group managers that have NOT visited a specific Dashboard within x amount of time, ie Wall of Shame. Simple enough, I think. A report on the sys_user_grou...
We have just implemented SLA and OLA in our Production instance. We are able to find canned reports for SLA's but we are not able to find any for OLA's. When trying to adjust a report on SLA's to track OLA's we are unable to fin a table or conditio...
Hello, Has anyone seen this error message when doing the authorize for email access that at the last step of the SSO Sign in it gives an error saying " This page you are looking for could not be found" The redirect URL that we have set up in the oaut...
Hi, I have a ServiceNow instance that is running "on premises" and now we are installing some MID Servers on different network locations that don't have direct access to the ServiceNow instance's server network. This MID Server can access the public ...
How do I change the below? Found the spot to change the text directly below it... but no matter what I seem to change, this will not update. Any help is appreciated. Thanks!San Diego patch 9 using the next experience
Hello, I am trying to get a report to send every hour if there are 5 or more records in it. I have tried several different configurations of this, but regardless of what condition script I try it always sends regardless. See screenshots for different...
I have a requirement to CC a specific email address every time a ticket is created, or a customer facing update is completed on a ticket, for company, ABC. Basically, the email address should be on the CC of all notifications that are sent to the pe...
Team,Names are not showing up in the "Assigned To" field of a problem record even though an assignment group is chosen.This assignment group has group members & itil role. Not sure why the names are not being shown up. Please help
Hi,If someone uses tags to mark some KB articles to find them faster next time, the tags are only visible to the user who inserts the tag. Is there a way to make the tags global for all technicians (missing role etc.) or does the admin have to insert...