Flow Designer: Get Latest Response Text From Email action

[SNOWPie]

Can anyone explain how the "Get Latest Response Text From Email action" on flow designer works. Thank you.

[Misgana D Dauro · Accepted solution]

Hi @SNOWPie 

The Get Latest Response Text From Email action is used when you want to get a recent reply message in an e-mail chain and pass it to other actions in your flow.

How it works is 

• Pass an email record to the action 
• The flow will add a Latest Response Text to the available data pill which you can use in other actions.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Kind regards

Misgana D.

[Misgana D Dauro · Accepted solution]

Hi @SNOWPie 

The Get Latest Response Text From Email action is used when you want to get a recent reply message in an e-mail chain and pass it to other actions in your flow.

How it works is 

• Pass an email record to the action 
• The flow will add a Latest Response Text to the available data pill which you can use in other actions.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Kind regards

Misgana D.

[Prutha Joshi · Accepted solution]

Hi @SNOWPie , 

Get Latest Response Text From Email action - 

Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.

Available as a Flow Designer ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs - 
Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

 Input Data type Description

Email Record

Record

Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email [sys_email] record from the list, or add an Email [sys_email] record data pill from the Data panel.

Outputs - 
These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

 Output Data type Description

Latest Response Text

String

Body text for the most recent reply or forward message in the Email [sys_email] record that you selected for the action's input. Note: If you select an Email [sys_email] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail.