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11-08-2023 12:23 PM
This is my first post, so hopefully this is the right area!
I have created a group under "System Security" -> "Users & Groups" -> "Groups", and I have added a user into the group. I am working on a flow within Flow Designer. I'm trying to add an "If" condition based on the group that was created. However, I can't find a way to specify the group.
In an "Ask For Approval" action, I'm able to add the group there via the, "Add Group" button.
I feel like I'm making this way harder than it needs to be, but I can't figure out how to do an "If" logic based on a group. Can someone help me out?
Solved! Go to Solution.
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11-08-2023 02:30 PM
Hi @Lloyd700 ,
Are you trying to verify if the requestor is a member of the group?
If yes, then you need to use a 'Look Up Record' in the 'sys_user_grmember' table with the condition that the User is the requestor and the group is your group. After that add a if condition to verify if the look up was successful , if it was the user is a member of the group , and if not he isn't.
In this post you can see an example on how it was done : Solved: Look up records and use it to check whether a user... - ServiceNow Community
If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know
Cheers
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11-09-2023 01:00 AM
Hi @Lloyd700 ,
I think the easiest way of doing is if you try the above to check if the user is a member of the group and if he is not then you "ask for approval" , if he is a member you can just follow your flow.
Let me know if that works for you 🙂
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11-09-2023 01:53 PM
Hey @Clara Lemos
That worked like a charm. For anyone that follows the link Clara provided above, there is a checkbox that is, "Don't fail on error". Make sure to check that, because if the look up fails and it's not checked, it will just pause there.
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11-10-2023 06:07 AM
Hi @Lloyd700 ,
That's good to hear !! Could you mark my answer as correct/helpful to help others find the answer?
Thank you!
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11-13-2023 07:51 AM
Well, I thought I had it, but I don't think I'm referencing the group properly. Regardless of who submits the form, it is failing the group lookup. The user lookup is: Trigger - Service Catalog➛Requested Item Record➛Opened by➛Name. Obviously, the group lookup is just looking up a group I manually created.
Can someone help me with what I've done wrong in that lookup process?
