In Service Now Operation Workspace it is a really useful to have announcements for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that ...
Hi, Newbie, please help! I've been tasked with what, on the face of it, would seem a fairly easy task - to add a "Request Items assigned to you" donut on the SOW Overview carousel (see attached for how I'd like it to appear) I'm really struggling to...
Hello Everyone, We upgraded to Tokyo and we are facing an issue where our Instance Banner Logo, does not provide anymore the option for a link menu, but only as an image menu. I will try to show via screenshot: 1. Here a screenshot of our DEV-INSTANC...
I want to extract the value of a record's choice field in a flow.In a data pill I get the label value.Is there a better way to do this?
I created a survey, however, the survey questions/results don't mirror up well. Is there a way to balance out the scorecards?
New ServiceNow shop here. I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired. We only want the termination requests visible to members of our HR Approvers gr...
I have a user who reported he is not receiving notifications. I checked his preferences and they were turned off. I turned them back on and issue was resolved. He claimed that he did not touch them. Is there anywhere I can go to find out who and ...
Hi, I have a reference variable with a reference qualifier that correctly displays the fields I want in the dropdown. However, I’ve noticed that the search does not perform a wildcard (contains) search within the reference field. For example, if the ...
I'm using SN to push a message through to our ERP system using an integration spoke and mid server. The message is synchronous, so when we send the XML, we should get an immediate response to the message in XML. What's the best way to set the syste...
This is my first time using 'gsftSubmit'. Until now, I have used 'GlideAjax' to execute server-side processing from the client. However, I would like to use 'gsftSubmit' from now on if it can be handled with a single UI action. Even after looking at ...
g_form.save(); g_navigation.open('incident_list.do');I implemented the above script in a client checked UI action and tried to move the screen after saving the record.However, the record was not saved and the screen moved forward. If you just use "g_...
When you attach a file to a knowledge record, a "Summary of: ..." record is created in the attachment table.This record was a summary of the attachment contents.I was creating a process for the attachment record insertion trigger,so the "Summary of: ...
We have a module My Risks and below is the configuration So the output is this: When they open My Risks it shows all the risks which owner is him/her. However, we received a requirement that if the Entity Owner (owned_by) is different from the Owner ...
Hello friends,I'm trying to import hardware asset data into the alm_hardware table, almost 2000 computers and monitors.As always, I first created the Model for those that were not in the Product Model table first. Some of those models already exist i...
