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Assistance with allowing external users to self-register

This is my first post; Thanks in advance for any assistance.  I am in the NextGen program and am trying to allow Customers to self register to my portal.  I can't figure out where the record is after the "customer" fills out the External user Self Re...

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Caronmd by Tera Contributor
  • 1485 Views
  • 3 replies
  • 0 helpfuls

Clone only specific data

Hi All, Could someone please confirm if it's possible to clone only a subset of data from a table to the target instance (e.g., cloning specific records)?

Creating a report for the SOW environment

I need to create two separate reports that show the average time it took for the home page to load.The reports will display information from the "transactions all users" table.One report should examine the SOW environment, and the second report the e...

sapir by Tera Contributor
  • 551 Views
  • 1 replies
  • 0 helpfuls

Guidance Needed for Next Steps in ServiceNow Learning

Hello Everyone,I have been learning ServiceNow for the past six months and recently cleared the CSA and CAD certifications. While I have gained a solid foundation, I am unsure about the next steps to take, particularly regarding integrations and othe...

Feedback Drawer

Where can I locate the results of the written feedback submitted by users via the "Tell us more" option in the feedback draw widget?   

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SNOWPie by Tera Expert
  • 821 Views
  • 3 replies
  • 1 helpfuls

Resolved! Duplicate work notes seen by all ITIL users except One

Occasionally, we see duplicate work notes or comments displayed in the activity log of a case. However, there is one  user account that never sees duplicate. Can anyone think of a reason why a particular ITIL user account would not see duplicate entr...

display by Kilo Guru
  • 2096 Views
  • 5 replies
  • 1 helpfuls