chats being imported using the auto-import feature

SNOWPie
Tera Expert

‎11-02-2023 02:27 PM

Do chats that are imported using the auto import feature not display in the activity stream/log? I notice that some records allow me to import as additional comments and work notes while others show the message  "This chat is currently being imported using the auto-import feature" and don't let me import. 

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Pius Gumo
Tera Contributor

‎11-13-2023 12:06 AM

From what I understand on the ServiceNow Teams plugin, 

Any chats that are auto imported only import recent messages into the interaction record (scheduled at every 30min minimum with exponential increase), not the parent record the Teams chat was initiated from.

If you'd like to have auto imported chats add to the parent record activity stream, you'd have to write a Business Rule / Create a Flow / Create a Workflow on the sn_tcm_collab_hook_ms_teams_chat table to update the record in the document field once the work notes change.

The Teams plugin wasn't my best developed application, and the conflict between Teams and Teams in Sidebar speaks to this.


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