Getting CSA certification
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04-15-2025 10:51 AM
Hello, All.
Currently, the company i am working with using Service Now ticket system to for Help desk support . i am familiar with the service now platform as earlier time , My question is do i have to follow each steps to get to service now learing platform to get to system admin. certify or I can pick system admin course here at the service now study it and to get certify?

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04-15-2025 05:59 PM
@Selassie755 I recommend you to follow the career journey https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4... of System Administrator on learning portal of ServiceNow. You will not only be able to gain in-depth understanding of the platform but will also be able to clear the certification.
Regarding following the steps in the course, yes it is a sure shot way to attain success in the exam.
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04-15-2025 10:34 PM
Hi @Selassie755
Being a ServiceNow trainer, I'm happy to share my thoughts. ServiceNow offers a dedicated career and learning journey for professionals.
When I say "journey," I mean there are various sets of courses that you can complete to become certified. One way is to follow the structured learning paths and earn certifications as you progress.
Another option is to pick a specific course—like the CSA (Certified System Administrator)—complete the training, and then take the exam to get certified. Both approaches are valid and can help you grow in your ServiceNow career.
Dedicated course : https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62...
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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