Giving non-admins permission to set up delgation for standard users
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10-31-2024 08:55 AM - edited 10-31-2024 08:58 AM
I've set up a Delegate Admin role and assigned it our help desk lead. If any users are on vacation we need to set up delegation so approvals aren't stuck for weeks. Delegation can go to managers, co-workers, corporate employees, or someone in another plant with the same role. As an admin I can do this but I have way too much stuff on my plate to be the only one. Our help desk team cannot despite my setting up read, write, create, and delete ACLs. Any guidance on how to extend this to non-admins with the Delegate Admin role? Right now I just get a blank screen instead of the delegation fields when impersonating the help desk lead.

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10-31-2024 10:22 AM
At the moment you've only got a record-level ACL that allows them to create a record on the sys_user_delegate table. However, you also need to create a field level ACL. This can be an ACL that allows create/write/read to all fields by using the (*) wildcard, or individual ACLs for each field
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11-01-2024 02:30 AM - edited 11-01-2024 02:34 AM
Point 1- you have not specified any role in the your write ACL so please specify the Role here.
Point 2- One other way can be- although not recommended much but still - You can create one record producer for user delegation table. Get the inputs from user on Portal and populate all those in Delegation table.
Regards,
Nikhil Bajaj