Best Practices
I'm curious to know how you all manage and maintain your instances? Can someone share a best practices with me, i'm really new to the Admin side of ServiceNow and could use all the help out here! Thank you all in advance.
Forum Posts
Configuring Form Record Presence component in UI Builder to make avatar presence in CSM Workspace
Hello community,Were anyone able to make avatars presence on CSM Workspace? Following the below link, there a component named "Form Record Presence" where you should be able to do such, however I'm not sure how to configure this in UI Builder when I ...
The universal transfer button is not coming in the universal request form
I have installed the universal plugin. After that, I am trying to transfer from universal form, but the transfer button is not enabled. In the agent's workspace, it is coming. How can I enable the transfer button in the uniform request form?
Instance access
Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...
Workspace List menu contains duplicate 'modules' (lists)
Workspace List shows duplicate 'modules' for each list. For example, The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.' Same with Citations, Control Objectives, etc. See attached sc...
How to send survey to a user once per a week
Hello All, We have a requirement to send survey to user once a week for all his incident resolved in that week
Start Guided Tour from URL (module)
In previous releases, we were able to navigate/begin guided tours via URL. We created an "ITSM Tickets" application menu with a "Fulfiller Tours" separator to group similar tours. Each tour had a module of Link type "URL (from Arguments)" which woul...
how to restrict admin to grant admin roles to user profiles.
After UTAH upgrade, Admin was trying to add the admin role into user profile. the role has been added but it didnt show any error message like "user 'xx' without admin\security_Admin is not allowed to grant admin/security_admin containing groups". bu...
Resolved! Anyway I can get my instance restored?
My instance went inactive last week and they hit me with the notification during the 3 day holiday weekend so I didn't have enough notice to reactivate it. Is there any way that I can have it restored?I have some work in there that I didn't back up y...
Validation on catalog variables
Hi, I am new here and new to ServiceNow.I am currently learning flow designer and have a question about validation on a Catalog variable. I have created a Catalog item that has a flow process engine. The Catalog item collects data for new services i...
Some tips and steps that have helped me troubleshoot issues effectively
Effective troubleshooting often involves a systematic approach, patience, and the ability to gather and analyze relevant information. By following these steps and leveraging available resources, you can increase your chances of identifying and resolv...
Resolved! Find out how many flows use a subflow?
Is there a way to see how many flows use a subflow? Similar to the "Contained by" count on Roles or Variable Sets.
Resolved! How to set the RITM to auto approve is the requested by is the approver himself through client scrip
I have a request where the user wants that if the requested by is the approver himself, the request should skip the approval and go to next level of approval. is that possible to achieve via client script?
Read Only Role setup for Auditors
Hi all,I have a few auditors that need to look at Servicenow transaction data - for example, Incident, tasks, etc. Is there a way to configure these guys as 'ReadOnly' role in Servicenow, then they do not have a chance to change any data by mistake?
Using Log Entry [syslog] and Application Log Entry [syslog_app_scope]
I am logging with "gs.info("~~~~")" in incident management.Logs are recorded in the "syslog" table.I found the "syslog_app_scope" table one day.I want to manage it as an application log, so instead of "syslog",Is it possible to use the "syslog_app_sc...
