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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

How to use and Why to use Workflow Input variable

Hello all, Good morning. I have a catalog item with few variables created and a workflow is attached.But I also created a variable by clicking Edit Inputs on the workflow. Can someone tell me what is the use of creating this variable and how to acces...

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Lucky1 by Tera Guru
  • 1804 Views
  • 3 replies
  • 1 helpfuls

Resolved! Demo data on PDI for task practice.

Hi, I am new to the Sys Admin career journey. Asides from the Knowledge Check Tasks that accompanies the modules in Now Learning, is there some way I can load Demo Data into my PDI for practice, and maybe even find more practice tasks to try my hands...

Jmyekn1123 by Tera Contributor
  • 5064 Views
  • 10 replies
  • 8 helpfuls

Reference Qualifier reverts to simple after Save

Hi, I have added a script into the Reference Qual field after changing the Reference Qualifier to Advanced:  But after saving, it reverts to Simple:   Will this affect how it runs? Will it not run the script because it's showing as Simple or will it ...

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Resolved! Background Script

How to write background script that will give you list of user whose location is empty. 

kusumgautam by Tera Contributor
  • 2529 Views
  • 9 replies
  • 12 helpfuls

Resolved! Role assignment in applications and underlying modules

Hey everyone,I am doing the Servicenow Administration Fundamentals course at the moment and was wondering why in Lab 4.2 the role was assigned to the apllication as well as the underlying modules.wouldn´t the roles be inherited to the modules anyway?...

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eMaleklo by Tera Contributor
  • 1433 Views
  • 2 replies
  • 2 helpfuls

Resolved! Catalog Item Container issue

Hi Experts, I have a problem moving a variable from Variable set into a container as shown below.I have two UI policies where the variable are configured. Please check below pictures. I tried changing the order several times but with no luck. I would...

permission.JPG variable set.JPG UI Policy 1.JPG UI Policy 2.JPG

Knowledge Search in Incident form

When an agent is creating an Incident - the Related Search results for knowledge uses the text from Short Description to carry out the searchCan anyone advuse how i could also filter the results based:-- *Company" in Incident Form matches "Company" i...

Terry Carr by Tera Contributor
  • 1517 Views
  • 2 replies
  • 0 helpfuls

How to find out where the UI macros and UI Pages are used?

We are reviewing skipped records in San Diego and have few P1 records related to UI Macros and UI Pages, please mention how we would know where this UI Macros and UI Pages are used, is there a quick way to find out the same and check if merging or re...

Community Alums by Community Alums  
  • 925 Views
  • 1 replies
  • 1 helpfuls

Resolved! Order Guides

Hello Team , I have a question. Can an order guide consists of hardware and software combination ? Please advise. RegardsMG

mgakhanin by Giga Contributor
  • 4103 Views
  • 6 replies
  • 3 helpfuls