'Duplicate Dashboard' role
I've granted 'dashboard admin' to a colleague but he still does not have the ability to 'duplicate dashboard' Does anyone know how to grant that permission? Thanks
Forum Posts
Resolved! Missing the Collaborate icon in Service Operations Workspace
I have installed the plugins for Microsoft Teams integration. Using Service Operations Workspace, the Collaborate frame with the chat icon appears on some users content sidebar, but not others. I didn't explicitly do something different for the users...
sn_customerservice_case - How to only show assignment groups that the assigned to user belongs?
does anyone have insight how to configure case form to show only assignment groups that the assigned to -user belongs?i want to restrict the number of options that the assignment group field has.servicenow docs has example for incidents but that does...
Get the Item field on Approval table
Hi all, In the Approvals table, there is a Approval for column in the list view. There are also RITMs in the approvals list.Now, I want to get the Item field to be shown in the list view of approvals table. Because I just want to see for which catalo...
report to show which business service has highest incident ticket duration
HI Need help in configuring report which shows business services for which incidents were raised and which of these incidents took longest to resolve For E.g - Business Service = Active DIRECTORY , duration of incidents where AD was business servic...
Resolved! Where does the Field values store?
Hello All, I have created a field on cmdb_ci table of Single line text type.The field is not moved to Prod instance, but it is still present in UAT for 1 year.Now, I want to move the field to Prod instance also, but here I want to move the fields dat...
Resolved! How to delete swimlane in Task Board?
Hi,How to delete lane in Task Board? is it possible?There is only option to Hide it.RegardsDanuta
Can't override "mandatory" on a field when a specific assignment group is selected.
I'm trying to remove the "Mandatory requirement on a field when the record is assigned to a specific assignment group.This is the client script I'm using with little success. function onChange() { var group = g_form.getValue ('assignment_group')...
Reassignments of incidents without Reassignment Reason Code
Users in Field Services assignment groups are able to reassign incidents within Field Services groups without reassignment reason being required. All resolvers, regardless of group or priveleges is required to enter a reassignment reason.We need to d...
Resolved! Project Tasks related to a Change Request
Hi! Can I link more than 1 Project Task to the Same Change Request? We submit a Change Request for the Logical portion, but want to be able to track Change Requests that involve our Physical portion. If I open a Project Task assigned to the Physical ...
Resolved! Adding Menu Items to Employee Center
Hi All, We are trying to add menu items to our employee centre, and have done so by following these steps; Portal Configuration > Main Menu > Employee Center Menu > Menu Item Related List > New I then went back to Employee Center Menu, copied the Sys...
SLA's on REQ, RITM or SCTASK
Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
Resolved! how to mandate reason for change rejection ?
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...
service portal search
HI,we have created a service portal and trying to achieve customize searchwe are trying to limit the search scope to the record producer we have created but the search is going to the record producer table view, instead of tryit view.
Resolved! Automatically establishing App to Resource relationships based on AWS tags without approval flow?
Hello, I'm looking for a way to automatically establish relationships between newly-discovered AWS cloud resources (e.g. EC2 instances, S3 buckets, DBs) and cloud applications (i.e. application services) that are already registered in CMDB. It appear...
