The CreatorCon Call for Content is officially open! Get started here.

SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Employee Center - Quick Links Widget Size

Hi All, Wondering if you can assist, on our Employee Center we have created a 'Technology' topic for all things IT.As part of this, we would like to add two 'quick links' to the users 'My Incidents' and 'My Requests' (the reason for using quick links...

MichaelCreatura_0-1678895092015.png

Resolved! How to remove graphic when no records found

Our support desk uses a dashboard to access and update their incidents.  When no incidents are available in a particular queue the widget defaults to an image with the caption No Records to Display (see below) Is there a way to remove that default im...

Meshia_0-1678810892676.png
Meshia by Kilo Guru
  • 985 Views
  • 1 replies
  • 0 helpfuls

Edit Button on related list

Hello together Maybe someone here can explain me the logic of the edit button in a one 2 many OOB related list (have read x articles about it but definitely don't understand it). I have added the related list "Change Request Parent" in the table chan...

How to auto set user timezone based on location value?

We sync user account from AD to ServiceNow but it does contain timezone data. We do have value for field Location that has timezone set. Is there a way to auto set user timezone based on the Location set for the user? Thanks in advance.

Chin4 by Tera Expert
  • 1653 Views
  • 6 replies
  • 1 helpfuls

Resolved! Allocated space in ServiceNow

I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source. How much space are you allocated in ServiceNow? How can you check wh...

Resolved! flow designer - how send email after x amount of time has passed

If I have a flow that has two consecutive sc_tasks and the first one has customer visible mandatory date select, when the work will be scheduled, before the first task can be closed. The second task is opened once the first is closed.Since agents som...

Jori by Giga Guru
  • 909 Views
  • 1 replies
  • 0 helpfuls

Is Hermes Messaging Service available in PDI ?

As per the ServiceNow documentation , I am trying to activate The Hermes Messaging Service in my PDI but unable to do so. Is it not available for PDI ? The plugin itself not visible.. can some one from ServiceNow confirm ? Hermes Messaging Service (s...

Arunava1 by Tera Contributor
  • 800 Views
  • 3 replies
  • 1 helpfuls

Export Sets - Delimiter change

Hello, For Export Sets, is there a way to change the delimiter from comma to a different character like a pipe?   Thank you,

Eric148 by Tera Guru
  • 717 Views
  • 3 replies
  • 0 helpfuls

Resolved! Client scripts - comparing variables

I have a catalog item that I'm trying to restrict users from submitting if the request is for themselves.  In my client script I am comparing 2 fields.  If the name is the same in both fields, the alert is triggered referring them to their manager.  ...

Kathi by Tera Expert
  • 1597 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need to add task_sla fields table to incident report

Hi  I have a request to add some task_sla fields to an incident report, which is being used on a dashboard.I can see there is a related list for task_sla when viewing the incident form, however my understanding is you can't present related list data ...

MikeD1_0-1677808661178.png
Mike D1 by Giga Guru
  • 1138 Views
  • 1 replies
  • 0 helpfuls