Dear SME'sI have added a new incident state under the Incident status. Ex: I created an incident state called: Vendor Pending While doing My Work filters on the TASK table and My Work module, I couldn't see the new State. Please help me with this.
Hello All, In the workflow, after a task completion, I am creating a record in a change request table, So, can someone tell me how to navigate the user to the created change request. Because he then goes to the form and clicks on Request approval. R...
Hi Folks, I'm new to ServiceNow and have completed the theoretical course (Full admin course from SAASWITHSERVICENOW) which is a good course available on Youtube now I want to practice some tasks on Instance. Could anyone please share the screenshot ...
I know how to list all of the system Definition tables. I want to list only the tables the belong to a particular application scope. How can I do this?
Hello all,I've been working on this issue for a bit and am running into a wall. the issue is that I have Duplicate "Request approval" email notifications being triggered when a request is submitted for approval. (see snapshot)
hi I noticed in my PDI that the knowledge article content shows the "revised by" for some roles and "authored by" for other roles. In my companys instance it always shows the "revised by" and I believe that we have an OOTB instance of the widget. I...
Need help to find Discovery Schedule job name.
When copying a Change Request from an existing one, it is also copying the change tasks from the original CR. How do I copy the Change Request without getting the Change tasks automatically getting populated too, at the time of creation? Please sugge...
what are the possible values for sysparm_query for the vulnerable_item table. I am looking for all the VIT's for a particular configuration item. I tried cmdb_ci.name=linuxsrv15 but it yields empty output. There are 170 VIT's for this asset. Please...
We are in the middle of re-designing our workflows and our assignment groups to add 3rd party support. Simply put, I need to find all of the catalog items that have an associated workflow that assigns a TASK to a specific assignment group. Is there a...
Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which workspace or app make the research, before the upgrade I was ...
Hi Sysadmins, The homepages are being deprecated in the Utah release. We have a homepage for the Service Catalog, we tried converting the homepage to a dashboard but we lose the search functionality for the Service Catalog in the dashboard. I tried o...
Can we use assignment groups AS ownership groups? They're going to be the same. We have the assignment groups set up already. I'm looking at the note under step 4 here in the documentation but I'm stuck - also, I believe I read somewhere that you the...
Here is a high-level overview of our standard upgrade process for context, and then my question is at the end: Our high-level process for upgrades is as follows:First, we try to ensure that all users testing functionality in our sub-prod instances ha...
