Group of Alerts

George18 · ‎02-20-2024

Hi,

Its a questions regarding ITOM Health (Event Management)

How do alerts get grouped together to form a Group of Alerts?

for testing can I create a Group of Alerts?

thank you

AJ-TechTrek · ‎02-20-2024

Hi @George18 ,

Refer the below Articles, which help you a-lot to understand the Grouping of Alerts.

https://www.servicenow.com/community/itom-articles/event-management-leverage-alert-correlation-and-g...

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

View solution in original post

Dr Atul G- LNG · ‎02-20-2024

Hi @George18

What do you mean by Group of alerts. If i am not wrong , some correlation and grouping is already there.

@AJ-TechTrek any inputs.

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George18 · ‎02-20-2024

HI Atul,

Here is some info regarding group og alerts

Alert group types (servicenow.com)

AJ-TechTrek · ‎02-20-2024