Hide Discuss button for Inicidents form

Marco33
Tera Contributor

Hi All!

 

After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it.

 

Thanks for your help!!

1 ACCEPTED SOLUTION

Anusha63
Mega Expert

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

 

Discuss is a button as part of Sidebar. (Its not a UI action)

 

To deactivate Sidebar:

 

Change application to: Omni-Experience Standard Feature Set

 

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

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18 REPLIES 18

In the interactions table. Table name: Interaction

 

it also store walk up experience chats as well

Bill Bonnett SN
ServiceNow Employee
ServiceNow Employee

I know this has been answered, but in Vancouver you can turn it off at the playbook and not the whole instance. 

 

Go to Action Bar Declarative Actions

 

BillBonnett1_0-1704993611219.png

 

 

Open the action called Open create collab chat modal.

 

BillBonnett1_1-1704993611221.jpeg

 

and Deactivate

I'm building a practice application in my PDI and would like to disable the Discuss button. I'm using a custom table, so I added a record for my table in the Declarative Actions and disabled it. However, the Discuss button is still appearing. I also tried adding my table as an exclusion on the declarative action for the table it's extended from, and that also did not work. Is there a step I've missed? I'm new to SN, so it's entirely possible I'm completely misunderstanding how it works, too.

disable the side bar feature. navigate to conversation interfaces - then click settings - then click settings again and make the sidebar in active. The sidebar brings up the discuss button. Or their can be a ui action on that form that shows the discuss button. It may be called discuss.

In real life, I need to disable it just for one scope within our SN instance, so disabling it entirely isn't an option. I'm playing with excluding it via a declarative action.