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03-24-2023 03:56 PM
Hi All!
After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it.
Thanks for your help!!
Solved! Go to Solution.
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04-04-2023 03:25 AM
Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.
Discuss is a button as part of Sidebar. (Its not a UI action)
To deactivate Sidebar:
Change application to: Omni-Experience Standard Feature Set
1. Go to 'Settings' under 'Conversational Interfaces' in left navigator
2. Select 'Sidebar' from left pane
3. Deactivate in toggle button
4. Click 'Save'
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12-14-2023 12:50 PM
In the interactions table. Table name: Interaction
it also store walk up experience chats as well
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01-11-2024 09:21 AM
I know this has been answered, but in Vancouver you can turn it off at the playbook and not the whole instance.
Go to Action Bar Declarative Actions
Open the action called Open create collab chat modal.
and Deactivate
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02-12-2025 03:27 PM - edited 02-12-2025 09:24 PM
I'm building a practice application in my PDI and would like to disable the Discuss button. I'm using a custom table, so I added a record for my table in the Declarative Actions and disabled it. However, the Discuss button is still appearing. I also tried adding my table as an exclusion on the declarative action for the table it's extended from, and that also did not work. Is there a step I've missed? I'm new to SN, so it's entirely possible I'm completely misunderstanding how it works, too.
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02-12-2025 04:16 PM
disable the side bar feature. navigate to conversation interfaces - then click settings - then click settings again and make the sidebar in active. The sidebar brings up the discuss button. Or their can be a ui action on that form that shows the discuss button. It may be called discuss.
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02-12-2025 04:47 PM
In real life, I need to disable it just for one scope within our SN instance, so disabling it entirely isn't an option. I'm playing with excluding it via a declarative action.