Hide Discuss button for Inicidents form

Marco33 · ‎03-24-2023

Hi All!

After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it.

Thanks for your help!!

Anusha63 · ‎04-04-2023

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

View solution in original post

Krissy · ‎02-12-2025

try searching for the ui action on the table your working on. It should be called discuss.

Steph_Fagnant · ‎02-12-2025

'Discuss' isn't a regular UI action like many of them are since it's part of the Sidebar functionality. I have successfully hidden the normal UI actions from my page.

Krissy · ‎02-13-2025

step by step. what did you do?

pratikshabh · ‎07-18-2025

if you want to hide it for some tables then please refer below screenshot

Click on custom selection settings and you will be redirected to sidebar enabled tables.

Click on New. Select incident table and add condition like Active is true AND active is false So this condition will never be satisfied. Set condition, save the form and then it will not be visible on your incident form.