How can I move an Incident to from Closed state to Cancel state

[Chhavi Dixit]

Hi Everyone,

Greetings for the day!

How can I move an Incident to from Closed state to Cancel state.
I am trying to do this via Fix script, its throwing a message 'Invalid state transition'.

Can you please help me with the script.

Best Regards,

Chhavi Agnihotri

[J Siva]

@Chhavi Dixit If that's case, then try th below script.

var rec = new GlideRecord('incident');
rec .get('RECORD SYS ID');
rec .setValue('state', 8);
rec.setWorkflow(false);
rec .update();

[Chhavi Dixit]

Hi @J Siva , tried with the same script, its updating other fields but state transition is not happening.

[Dr Atul G- LNG]

Hi @Chhavi Dixit 

It’s not possible, and also, why would you want to move a closed incident to the 'Cancelled' state? This is not recommended.

[J Siva]

Hi @Chhavi Dixit 
It's not a best practice to move the closed incident to the cancelled state an dthere's no OOB feature to do so.
Regards,
Siva

[Community Alums]

Hi @Chhavi Dixit ,

As Atul mentioned this is not a best practice to move Closed incident to Cancelled state.

What is your use case or business requirement?

Regards

Anand